Service Delivery Manager
Lancaster, Lancashire, England, United Kingdom
Connected IT
across service desk processes Acting as the point of contact for customer escalations We’re looking for someone with experience in a technical service desk environment, ideally with proven management responsibility. You should have: Experience working as Service Desk Manager/Team Leader/Service Delivery Manager. A track record providing excellent leadership of technical support and engineering teams. … Stakeholder management experience Experience managing SLAs and producing performance metrics Previous experience driving process improvement and helping a service delivery evolve and become more efficient. Benefits 25 days annual leave bank holidays (with option to buy more) Private healthcare Annual bonus scheme & pay review Company pension scheme Onsite parking Various employee events and incentives This role requires NPPV3 More ❯
Employment Type: Full-Time
Salary: £45,000 - £60,000 per annum
Posted: