2nd Line Support Engineer
Lancaster, Lancashire, North West, United Kingdom
In Technology Group Limited
Job Title: 2nd / 3rd Line Engineer Location: Lancaster (full-time onsite) Industry: Managed Service Provider Salary: Up to £35k per annum (DOE) About Us We are a fast-growing Managed Service Provider (MSP) based in Lancaster, delivering expert IT support and strategic consultancy to a diverse range of clients across the North West and beyond. Our mission … proactive, and future-proof IT solutions that empower our clients to focus on what they do best. Role Overview We are looking for a skilled and motivated 2nd / 3rd Line IT Support Engineer to join our team. This is a key technical role that involves handling escalated support queries, managing complex IT issues, assisting with project delivery … processes. You will work closely with our service desk and projects team, providing high-quality support both remotely and on-site. Key Responsibilities Troubleshoot and resolve complex 2nd / 3rd line issues across a range of technologies, including servers, networking, and cloud platforms. Escalation point for 1st / 2nd line engineers and direct liaison with clients More ❯
Employment Type: Permanent
Salary: £35,000
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