2nd Line Support Engineer
- Hiring Organisation
- Nextech Group Limited
- Location
- Lancaster, Lancashire, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
hybrid environments. Key Responsibilities * Handle escalated support tickets and perform detailed troubleshooting * Provide remote and occasional onsite support to business clients * Support networking, server, cloud services, backups and security tooling * Perform root cause analysis and implement durable fixes * Work with 1st Line to improve resolution speed and knowledge … documentation of systems, configurations and processes Skills & Experience * Typically 2-4 years' experience in IT support or managed services * Strong technical grounding in Windows Server, Microsoft 365, networking and end-user systems * Experience with remote support tools and ticketing systems * Problem-solver who can work independently ...