5 of 5 Remote Service Delivery Jobs in Leatherhead

plan, smart casual dress code, regular incentives and company events Supporters of 85+ charities with strong commitment to diversity and sustainability PURPOSE OF JOB: The End User Compute (EUC) Service Desk Manager reports into the Head of IT and is responsible for managing and leading the IT Service Desk team to deliver high-quality, customer-focused support services. … The role oversees day-to-day Service Desk operations, Service Improvement, Identity & Access Management (IAM), Software Provisioning, and hardware provisioning/procurement for laptops, mobile devices and other such devices. This position ensures end users receive timely, effective, and secure IT support that aligns with business needs and industry best practices. You will be responsible for: Lead and … manage the IT Service Desk team to deliver high-quality end user support, ensuring incidents and requests are resolved within agreed SLAs. Oversee Identity & Access Management (IAM), including user lifecycle processes, access controls, and compliance with security standards. Manage the end-to-end hardware provisioning process for laptops and mobile devices, including procurement, deployment, lifecycle management, and asset tracking. More ❯

Supporters of 85+ charities with strong commitment to diversity and sustainability PURPOSE OF JOB: Utilising Bytes’ standard Project Management methodology and toolsets, provide professional project management services supporting the delivery of IT-related services. Delivery resources may be internal human resources, software applications and/or external specialist contractors. For Managed Services, focus is on-time and expedited … delivery of the project through MOBILISATION and TRANSITION phases with a view to handing over to Service Delivery Leads for BAU phase delivery although for more complex projects, the Project Manager may well also deliver BAU. Ownership of project timeline, reporting and effective management of risks & issues are key. KEY RESPONSIBILITIES: Take responsibility for the delivery … project engagements, including facilitation of workshops and documentation of customer requirements. Management of project plans, scope, timescales and budgets. Management and coordination of project resources from within Bytes, customers, delivery partners and vendors. INDIVIDUAL RESPONSIBILITIES Scope and plan projects, including scheduling of required resources through the project office. Manage tasks allocated to internal and external individuals involved in the More ❯

Senior Managed Service Consultant Remote-first: Work from home with scheduled travel to the Leatherhead office (expected once a month for 1/2 days) and central London for team meetups, company-wide training, and events. Our client is seeking a Senior Managed Service Consultant with exceptional expertise in VMware Cloud Foundation (VCF), vSphere, VMware NSX, and Veeam … environments achieve peak availability, performance, and resilience. You’ll work at the forefront of innovation, applying your technical expertise and proactive mindset to solve challenges, optimise performance, and enhance service delivery. You’ll also lead key team functions—liaising with clients, improving delivery efficiency, mentoring colleagues, and shaping the Managed Services roadmap. If you’re self-driven, collaborative … with clients to deliver results, this is a great opportunity to make an impact in a growing organisation Key Responsibilities Work with the Managed Services Technical Lead to improve delivery efficiency and improve operational resilience and performance through key initiatives Provide oversight, operational support and administration of customer VMware environment stacks, ensuring optimal availability, performance, and security. Configure, manage More ❯

Senior Managed Service Engineer Remote-first: Work from home with scheduled travel to the Leatherhead office (expected once a month for 1/2 days) and central London for team meetups, company-wide training, and events. Our client is seeking a Senior Managed Services Engineer with exceptional expertise in VMware Cloud Foundation (VCF), vSphere, VMware NSX, and Veeam Backup … services, and virtual networking. Operate and enhance Veeam Backup & Replication platforms to deliver robust data protection, recovery, and disaster recovery (DR) across on-premises and hybrid workloads. Manage incidents, service requests, and change controls in alignment with ITIL-based processes. Lead and participate in root cause analysis for infrastructure-related incidents to drive long-term stability and improvement. Maintain … and update accurate, detailed technical documentation and configuration records. Serve as a senior customer point of contact, participating in regular operational meetings and providing progress updates on service delivery and enhancements. Collaborate with consultants, service managers, and cross-functional technical teams to ensure seamless service and support. Participate in out-of-hours support rotation as required. More ❯

teams to ensure smooth execution of services and timely resolution of issues. Key Responsibilities and Core Objectives: Act as the day-to-day contact for assigned accounts Co-ordinate service delivery and management with internal teams to meet expectations Monitor account performance and escalate issues as needed Work with internal teams to prepare proposals, presentations, and reports Maintain … account management. Account Retention: Strengthen client relationships with consistent value, support, and engagement. Revenue Growth: Identify upsell and cross-sell opportunities to expand account value. Operational & Expectation Management: Track delivery progress, align outcomes with customer needs, and proactively manage expectations. Customer Insight: Stay updated on client goals to drive proactive account development. Issue Resolution: Address and resolve problems quickly … to maintain trust. Reporting: Share regular updates on account activity, client feedback, and service performance. Relationship Building: Foster trust and long-term client partnerships. Communication: Convey value clearly through professional written and verbal skills. Attention to Detail: Ensure accuracy across tasks, documentation, and follow-up. Problem-Solving: Anticipate and resolve challenges proactively. Collaboration: Work effectively with commercial and delivery More ❯