Lead Customer Journey Manager
Leeds, Yorkshire, United Kingdom
Lloyds Banking Group
least two days per week, or 40% of your time, at our above offices. About This Opportunity: The Financial Conduct Authority (FCA) has highlighted the progressive potential of AI in strengthening the UK's investment culture, particularly in closing the advice gap and making financial mentorship more accessible. With only 31% of UK adults currently investing and the … and Ready-Made propositions via Embark and FNZ delivers investment solutions across trusted brands like Lloyds, Halifax, and Bank of Scotland. This role sits within the AI Agents Lab, which is responsible for delivering the Scottish Widows Investment Agent - a tool crafted to help customers make smarter long-term financial decisions. The tool uses AI … customers on where to invest their next available £, aligned with upcoming FCA regulatory changes. You'll work in an agile, purposeful environment. Through collaborating, you'll ensure the AI experience is clear, natural, and candid to empower customers to feel more confident in their financial decisions. As part of the frontier of our AI proposition - you More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: