2nd Line Support Engineer
- Hiring Organisation
- Working Solutions Recruitment
- Location
- Leeds, West Yorkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £32000 - £35000/annum
queries via remote tools or on-site visits Take full ownership of incidents and service requests, ensuring resolution within defined SLAs Manage an active ticket queue, documenting troubleshooting steps, updates, and current statuses Maintain accurate client documentation through established change processes Create and update internal knowledge base articles … troubleshooting and configuration Solid understanding of Windows Server 2012/2016/2019, Active Directory, DNS, DHCP, DFS, Hyper-V, ADFS, and FAP Knowledge of PC setup, TCP/IP networking and system configuration Experience with cloud platforms such as Office 365, Google Workspace ...