Water Connection Delivery Lead
- Hiring Organisation
- Yorkshire Water
- Location
- Leeds, West Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent, Work From Home
balanced, cases progress efficiently and service standards and regulatory timescales are consistently achieved. Own customer satisfaction and D-MeX performance for water connections, proactively driving improvements against W3.1 (timeliness) and W4.1 (customer perception) measures. Ensure effective coordination between desk-based case management and field-based technical delivery teams … works verification, reducing delays, aborted visits and rework. Monitor operational performance, customer feedback and service data to identify trends, risks and opportunities for improvement, driving greater efficiency and customer experience. Build strong collaborative relationships with internal stakeholders, operational teams and customers to ensure aligned delivery and positive service outcomes. ...