2 of 2 Remote/Hybrid ITSM Jobs in Leeds

IT Environments Manager

Hiring Organisation
Fruition Group
Location
Leeds, West Yorkshire, Yorkshire, United Kingdom
Employment Type
Permanent, Work From Home
systems Experience working closely with DevOps, QA, engineering, and release management teams Strong working knowledge of tools such as Jira, ServiceNow, or similar ITSM/delivery tooling Experience working in Agile, Scrum, or hybrid delivery environments Strong stakeholder management skills across technical teams, product teams, and third-party vendors Hands ...

Copilot Specialist (AI & Service Transformation)

Hiring Organisation
Pontoon
Location
Leeds, West Yorkshire, England, United Kingdom
Employment Type
Contractor
Contract Rate
£650 - £700 per day
automation agents) Prototype and iterate on Copilot and agent solutions using tools such as Microsoft Copilot Studio and Azure OpenAI Service Integrate agents into ITSM workflows and platforms (e.g., ServiceNow) Ensure solutions … align with governance, security, and permission models Run test-and-learn pilots to validate impact before scaling Skills & Experience Essential Experience working with IT service management processes (Service Desk, Incident, Request Management, Knowledge) Strong process analysis and problem-solving skills Hands-on experience or strong interest in using AI tools ...