ITSM Job Trends in Leeds

IT Service Management (ITSM)
West Yorkshire > Leeds

The table below provides summary statistics and salary benchmarking for jobs advertised in Leeds requiring ITSM skills. It covers permanent job vacancies from the 6 months leading up to 13 January 2026, with comparisons to the same periods in the previous two years.

6 months to
13 Jan 2026
Same period 2025 Same period 2024
Rank 69 78 67
Rank change year-on-year +9 -11 +81
Permanent jobs citing ITSM 34 9 43
As % of all permanent jobs in Leeds 2.51% 0.89% 3.10%
As % of the Processes & Methodologies category 3.18% 1.00% 3.35%
Number of salaries quoted 14 9 28
10th Percentile £22,500 - £29,000
25th Percentile £24,375 £30,625 £38,438
Median annual salary (50th Percentile) £32,500 £42,500 £49,990
Median % change year-on-year -23.53% -14.98% -0.02%
75th Percentile £56,250 £67,500 £55,625
90th Percentile £70,125 £80,250 £89,041
West Yorkshire median annual salary £32,500 £51,250 £47,500
% change year-on-year -36.59% +7.89% -9.18%

All Process & Methodology Skills
Leeds

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Leeds.

Permanent vacancies with a requirement for process or methodology skills 1,070 899 1,283
As % of all permanent jobs advertised in Leeds 79.14% 89.01% 92.37%
Number of salaries quoted 705 509 946
10th Percentile £28,250 £29,200 £31,250
25th Percentile £40,750 £41,000 £42,500
Median annual salary (50th Percentile) £60,000 £53,000 £55,970
Median % change year-on-year +13.21% -5.31% -0.94%
75th Percentile £77,500 £71,250 £73,750
90th Percentile £90,000 £85,000 £87,500
West Yorkshire median annual salary £57,500 £52,500 £55,000
% change year-on-year +9.52% -4.55% -

ITSM
Job Vacancy Trend in Leeds

Historical trend showing the proportion of permanent IT job postings citing ITSM relative to all permanent IT jobs advertised in Leeds.

ITSM job vacancy trend in Leeds

ITSM
Salary Trend in Leeds

Salary distribution trend for jobs in Leeds citing ITSM.

Salary distribution trend for jobs in Leeds citing ITSM

ITSM
Salary Histogram in Leeds

Salary distribution for jobs citing ITSM in Leeds over the 6 months to 13 January 2026.

Salary histogram for ITSM in Leeds

ITSM
Co-Occurring Skills & Capabilities in Leeds by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 10 (29.41%) Microsoft Office
Cloud Services
1 12 (35.29%) Microsoft 365
2 3 (8.82%) Azure
3 1 (2.94%) Dynamics 365
3 1 (2.94%) Power Platform
Communications & Networking
1 2 (5.88%) LAN
1 2 (5.88%) WAN
1 2 (5.88%) Wi-Fi
Development Applications
1 5 (14.71%) JIRA
General
1 12 (35.29%) Social Skills
2 8 (23.53%) Law
3 5 (14.71%) Legal
4 4 (11.76%) Finance
5 2 (5.88%) Analytical Skills
5 2 (5.88%) Organisational Skills
6 1 (2.94%) Fire and Rescue
6 1 (2.94%) Influencing Skills
6 1 (2.94%) Local Government
Job Titles
1 11 (32.35%) IT Manager
2 9 (26.47%) Analyst
3 8 (23.53%) 1st Line Support
3 8 (23.53%) 1st Line Support Analyst
3 8 (23.53%) IT Analyst
3 8 (23.53%) IT Support
3 8 (23.53%) IT Support Analyst
3 8 (23.53%) Support Analyst
4 5 (14.71%) Developer
4 5 (14.71%) JIRA Developer
5 4 (11.76%) 1st Line Service Desk Analyst
5 4 (11.76%) Configuration Manager
5 4 (11.76%) Service Analyst
5 4 (11.76%) Service Desk Analyst
5 4 (11.76%) Service Desk Support
5 4 (11.76%) Service Desk Support Analyst
6 2 (5.88%) Help Desk Technician
6 2 (5.88%) Platform Engineer
6 2 (5.88%) Principal Engineer
7 1 (2.94%) ITSM Specialist
Miscellaneous
1 6 (17.65%) CMDB
2 2 (5.88%) Management Information System
2 2 (5.88%) Onboarding
3 1 (2.94%) Hybrid Cloud
3 1 (2.94%) NHS
Operating Systems
1 12 (35.29%) Windows
2 10 (29.41%) Windows 10
3 4 (11.76%) Mac OS
4 2 (5.88%) Linux
Processes & Methodologies
1 21 (61.76%) Continuous Improvement
1 21 (61.76%) ITIL
2 20 (58.82%) Service Management
3 19 (55.88%) Problem-Solving
4 13 (38.24%) Service Delivery
5 12 (35.29%) Customer Service
6 11 (32.35%) Stakeholder Management
7 10 (29.41%) Computer Science
8 9 (26.47%) Asset Management
8 9 (26.47%) Problem Management
9 8 (23.53%) Cybersecurity
9 8 (23.53%) Stakeholder Engagement
10 7 (20.59%) Data Protection
10 7 (20.59%) High Availability
10 7 (20.59%) Incident Management
10 7 (20.59%) IT Strategy
10 7 (20.59%) Performance Monitoring
10 7 (20.59%) Tech Ops
11 5 (14.71%) Agile
11 5 (14.71%) Change Management
Programming Languages
1 7 (20.59%) PowerShell
2 5 (14.71%) JavaScript
3 2 (5.88%) Bash
3 2 (5.88%) Python
Qualifications
1 10 (29.41%) Degree
2 9 (26.47%) ITIL Certification
3 5 (14.71%) ITIL Foundation Certificate
4 3 (8.82%) Computer Science Degree
5 2 (5.88%) A+ Certification
5 2 (5.88%) Microsoft Certification
Quality Assurance & Compliance
1 8 (23.53%) SLA
2 4 (11.76%) Data Quality
System Software
1 8 (23.53%) Active Directory
Systems Management
1 2 (5.88%) Jamf Pro
1 2 (5.88%) Microsoft Intune
1 2 (5.88%) SCCM
Vendors
1 15 (44.12%) Microsoft
2 8 (23.53%) ServiceNow
3 5 (14.71%) Atlassian
4 2 (5.88%) HP
4 2 (5.88%) JDA
4 2 (5.88%) Nexthink
4 2 (5.88%) RedPrairie