2 of 2 Incident Manager Jobs in Leeds

a fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding career Job Description We are looking for a Major Incident Manager to join our team on a permanent basis to drive forward our delivery capability and deliver the optimum solutions to the clients. Based in Leeds this is … and training across multiple business areas. The role is primarily Leeds based however you?may be expected to work at our client locations as and when required. The Major Incident Manager will ensure SLA/KPI targets are being achieved and the contracted scope of services are being delivered efficiently within an ITIL framework. The candidate will ensure … IT Incidents & take full ownership of facilitating the restoration of service following of Major Incidents within the agreed SLA's in a multi-supplier environment. Setup and distribute Major Incident Communication during the major incident life cycle, until resolution and ensure progress on incidents is continually assessed, making appropriate interventions, directing and facilitating resolution activity Update ITSM toolset More ❯

you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Here at Optum, were transforming how patients access healthcare. As an Incident and Problem Manager (full-time, hybrid from Leeds or remote), youll be part of a collaborative team responsible for managing the full incident and problem lifecycle. Youll … ensure service restoration in the shortest time possible while maintaining high standards of communication and stakeholder engagement. What youll do As an Incident and Problem Manager, youll lead the coordination and resolution of major incidents across the business, ensuring timely communication and effective collaboration. Youll work closely with internal stakeholders and customers to manage incident reviews, update … documentation, and drive continuous improvement in service delivery. Our Incident & Problem team works 37.5 hours a week, covering shifts between 8-6 PM. There is a requirement to be on call 1 day in 5 in this position. Manage and coordinate resources across the business for major and critical incidents on a 24x7x365 basis. Own and deliver major incident More ❯