IT Service Management Analyst
- Hiring Organisation
- Fruition Group
- Location
- Leeds, West Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £45,000
improvement. IT Service Management Analyst Requirements Strong working knowledge of ITIL best practices and IT service governance. Experience of a Service Management platform e.g. Jira Proven experience managing Major Incidents, including high-pressure 'war room' scenarios. Experience chairing CAB meetings or leading Change Management processes. Strong analytical and problem … experience in root cause analysis. Ability to communicate effectively with technical teams and senior business stakeholders. Experience producing service reports using tools such as Jira, Power BI, or advanced Excel. ITIL Foundation certification Desirable ISO20000 and/or ISO27001 certifications desirable. Practical understanding of ISO20000 and ISO27001 standards. What ...