3 of 3 Resource Management Jobs in Leeds

standard onboarding process Professional Services Shaping the Professional Services offering from day one, including hands-on delivery and resourcing of Professional Services Project Management Maintaining strong project control and communication across every engagement Building the governance, stakeholder communication and commercial disciplines needed to deliver larger, more complex projects … value-added services. For example, managed services, optimisation and ongoing consultancy – to deepen customer relationships and grow revenue Performance Monitoring and Reporting Achieving expected resource utilisation (target 70%), forward diary planning and order book outstanding Service level adherence including response times, quality metrics and retention Customer satisfaction – building ...

your own craft, and taking coalface experiments through to production-grade operationalised solutions. Good understanding of Azure DevOps processes, in-depth understanding of Azure Resource Management. What you will be doing: Leading a small development team across a portfolio of applications. Being hands on while also shaping delivery ...

team of 10 Service Desk Engineers across 1st, 2nd and 3rd Line Support. Own day-to-day Service Desk operations, ticket queues, escalations and resource management. Drive SLA compliance, KPIs, CSAT and overall service performance. Conduct 1:1s, performance reviews, coaching and manage underperformance. Produce service reports, analyse trends … implement improvements. Manage customer escalations, service reviews and key client relationships. Champion ITIL processes, including Incident, Problem and Change Management. Improve ticket management, workflows, documentation and operational efficiency. What We're Looking For Proven Service Desk Management experience within an MSP - essential. Strong people management, leadership ...