1 of 1 Software Support Engineer Jobs in Leeds

Due to continued growth we have a great opportunity for a Software Support Technician to join our team. This role involves minimising service disruption by providing support and maintenance of cloud-based services, and Windows Desktop Application based services, supporting systems through the ownership and resolution of Tickets. Role Respond to logged and escalated tickets including the … problems using SQL and other diagnostic tools and methodologies. Conduct root cause analysis on identified problems and investigate potential permanent fixes. Provide input to knowledge base documentation based on support ticket trends and issues. Make recommendations for best practice changes. Carrying out remote software installations, system upgrades and training remotely. Training The opportunity may offer a permanent role More ❯