3 of 3 Support Consultant Jobs in Leeds

Bespoke Applications Support Consultant - Leeds - £20-24k My clients data visualisation software enables people to make faster and better decisions and with a growing requirement to make rapid sense of ever burgeoning information, the demand for Business Intelligence is growing exponentially and presents them with a wonderful market opportunity. Enabling Better Decisions is the compelling reason why … their product as it makes their businesses more effective and it is at the heart of their proposition to prospects and customers alike. This role is responsible for providing support for the BI product. Responsibilities: Managing the Helpdesk, logging and responding to calls to deliver swift solutions to the customer. Work within a scheduled support desk system. Manage … the support help desk at all times ensuring calls are dealt with swiftly and professionally. Learn and use the BI product to an expert level. To report progress to the Product Director on a regular basis. To ensure that inter-team dependencies are communicated to the Product Director. To work co-operatively with others in the team to ensure More ❯

Bespoke Applications Support Consultant - Leeds - POODLE My clients data visualisation software enables people to make faster and better decisions and with a growing requirement to make rapid sense of ever burgeoning information, the demand for Business Intelligence is growing exponentially and presents them with a wonderful market opportunity. Enabling Better Decisions is the compelling reason why people buy … their product as it makes their businesses more effective and it is at the heart of their proposition to prospects and customers alike. This role is responsible for providing support for the BI product. Responsibilities: Managing the Helpdesk, logging and responding to calls to deliver swift solutions to the customer. Work within a scheduled support desk system. Manage … the support help desk at all times ensuring calls are dealt with swiftly and professionally. Learn and use the BI product to an expert level. Report progress to the Product Director on a regular basis. Ensure that inter-team dependencies are communicated to the Product Director. Work co-operatively with others in the team to ensure milestones are consistently More ❯

or as standalone applications. The software is broad and complex and customers require high levels of service and general software support. The company is looking to expand its Software Support team by appointing a software support specialist to aid in not only delivering this service but also helping support the test and training functions. Education Requirements Of … Graduate Calibre Experience Requirements Must have operated in an Applications Support Role previously Industry Software Vendor Job Location Globe Road Qualifications NA Skills Excellent communication, customer service and software diagnostic skills required. Work Hours 9 - 5.30 Responsibilities Provision of a response service for Customer queries related to the products and their operation. Responsibility for assessing Customer problems and accurately … Team in defining changes to the product range. Where requested, to assist in the provision of our Managed Services solutions. From time to time, in addition to the main support role you may be assigned supplementary tasks. Generally, this will involve assisting other areas of the business to provide additional resources e.g. Training, Sales Activities or specialist consultancy. More ❯