1 of 1 Remote Customer Service Jobs in Leek

for reported issues. To ensure all relevant Policing Systems are configured, maintained and developed effectively to meet the continually. Main Responsibilities: Provide a resilient and comprehensive system administration & analytical service to the Force for all relevant IT systems including highly sensitive operational systems, ensuring tickets are closed to OLA’s & SLA’s. Ensure compliance with legislation, guidance & policy To … be adaptable and understand the requirements of working across systems, engaging with internal and external stakeholders who require guidance and technical expertise To provide excellent customer service to all system users, display a detailed understanding, of their support requirements at all times and take ownership of customer issues from initial contact to resolution, provide customer updates … as appropriate To provide a professional and efficient collaboration between users and technical specialists/service providers for all requests that cannot be directly resolved, ensuring that priority escalation procedures are applied effectively Provide consultancy for internal developers on the access requirements for RPA processes Understand and interpret business requirements to provide a consultancy service to third party More ❯