1 of 1 Remote ITSM Jobs in Leek

IT Service Management Analyst Leek Wootton Permanent Contract Full Time Salary (£41,907.00 - £47,712.00) The closing date for this post is 12 noon on 16th September Those currently eligible on the redeployment register will be given prior consideration. The main purpose of the role is to the IT Service Management (ITSM) Analyst supports the delivery of stable, secure, and … by facilitating workshops or check-ins with technical teams to reinforce ITIL policies, identify blockers, and build accountability for process alignment. Monitor governance metrics and process health indicators via ITSM tool dashboards, flagging deviations from expected behaviour (e.g. unauthorized changes, incomplete incidents) and initiating corrective measures. Support readiness for internal audits and compliance reviews by maintaining transparent records, evidence trails … undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required Knowledge: Digital Services (Level 4) professional qualification ITIL foundation certificate in IT Service Management, or similar Significant working knowledge of relevant Digital Services technologies, their use and application Excellent all-round Digital Services knowledge, including proficiency in the use of e.g. Microsoft packages More ❯