1 of 1 Remote Process Improvement Jobs in Leek

role ensures that operational activities are documented, compliant, and traceable, contributing to a well-governed and continuously improving service environment. The analyst plays a key role in facilitating structured process adherence across incident, problem, change, asset and configuration, and knowledge management domains. They support the preparation and follow-through of service reviews, helping to translate performance data and user … the organisation's evolving needs. Main Responsibilities: Oversee incident and request SLA performance – providing data to support corrective actions during service reviews. Establish and maintain incident governance documentation, including process maps, decision trees, escalation protocols, and RACI matrices, ensuring all updates reflect current tooling configurations and are reviewed with operational stakeholders on a scheduled basis. Support proactive Problem Management … by facilitating root cause investigations, tracking known errors, and ensuring lessons learned are documented and reviewed with operational teams. Manage the Change Process and associated governance by verifying change request completeness, adherence to risk models, and engagement/management of the CAB, while promoting operational discipline around scheduling and impact validation. Audit completed changes on a periodic basis to More ❯