1 of 1 Remote Cisco Jobs in Leicester

within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support on Cisco networking. Incident & Escalation: Take ownership of critical incidents, lead resolution efforts, and maintain clear, effective communication. Team Leadership: Support and develop 1st and 2nd … training initiatives; support wider IT projects as needed. Key Requirements: Strong experience in technical IT support, particularly in Microsoft-focused environments. Solid knowledge of Cisco networking, including switches, firewalls, and VPNs. Previous experience leading or mentoring IT support teams. Proven ability to meet SLAs and maintain service desk performance. More ❯