1 of 1 Field Service Engineer Jobs in Leicester

Senior Field Services Engineer As part of a Field Services team, you will support our customers and their end-users by providing general advice and guidance as well as working on Incidents and Service Request that cannot be completed remotely by our Service Desk. You will need to work to defined SLAs … sites - this includes acting as remote-hands for our Resolver Groups Providing end-user support and assistance for typical Desktop, Office and other End-user Computing tasks Completing Incidents, Service Requests and other defined activities including performing Proactive Checks, basic Event Triage and resolving subsequent issues within agreed parameters, handing-off to other Resolve Groups and third parties when … may include working customer’s sites for longer periods of time When not visiting customer sites you will work from a Zenzero office and provide general support services Ensuring Field Services fulfil all KPIs Ensuring the Zenzero knowledgebase is up to date Ensuring Field Services achieve SLAs Ideal Experience: Working for a Managed Services Provider (MSP More ❯