2 of 2 Management Information System Jobs in Leicester

Support Analyst to help address customer inquiries and issues related to their ERP. The analyst will collaborate with clients both remotely and in-person when necessary, providing assistance in system configuration and troubleshooting with the goal of resolving issues efficiently. Exceptional problem-solving abilities, along with excellent communication and customer service skills, are qualities that will set outstanding candidates … ERP incidents, ensuring timely resolution and clear communication with customers. Escalate high-priority incidents and non-conformance with SLA as needed. Provide guidance and assistance to end-users on system functionality, processes, and best practices. Effectively manage and prioritise the outstanding call list. Proactively monitor and update assigned incidents to ensure timely resolution. Request assistance from the development team … necessary, adhering to company standards and managing work through the version control system. Promote and uphold high levels of customer service and satisfaction. Analyse and assess user requirements, propose system enhancements if necessary, and escalate requests to the development team. Document support activities, incident resolutions, and create knowledge base articles for future reference. Reports expected from you Document all More ❯

help ensure that Leicestershire Fire and Rescue Service can securely deliver services to our communities 24/7. You will have the opportunity to support a project delivering a system to support our essential Fire Prevention and Community Safety work. As part of our project Team within the ICT department, you will be working with Service Colleagues to deliver … implications. A breach in the Annual Allowance threshold could result in a Tax charge. A breach in the Lifetime Allowance threshold will result in a Tax charge. Further information on the Annual Allowance and Lifetime Allowance can be obtained from our Pensions team. Sponsorship Please take note that Leicestershire Fire and Rescue Service does not hold a UK … asked a question exploring your understanding of, and commitment to, Equality, Diversity, and Inclusion (EDI) in the workplace. Job Objectives: Assist in the delivery of change through Project Management and Business Analysis to enhance the performance of LFRS. Skills Required: You will have excellent communication skills, both written and verbal, enabling you to work effectively with colleagues at More ❯