1 of 1 Root Cause Analysis Jobs in Leicester

tricky issue that's been bouncing around the service desk for too long. You'll enjoy getting under the bonnet and finding the root cause. What you'll be doing Acting as the senior escalation point for technical support issues at 3rd line level Troubleshooting and resolving complex infrastructure … Strong 3rd line support experience Good knowledge of Microsoft technologies including: Microsoft 365 Windows Server Active Directory Azure Exchange Virtualisation technologies Strong troubleshooting and root-cause analysis skills Excellent customer service and communication skills A proactive mindset and genuine sense of ownership Ideally experience within ...