Senior Management Information Analyst
Leicester, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Next
reporting and analysis using various systems, primarily Power BI. Additionally, you'll support the MI Manager in building and overseeing the reporting and data infrastructure for the Next Customer Service Online Operations across our contact centers. What you'll be doing: Take ownership of report implementation from understanding … through to development and implementation. Support project with expertise and knowledge of reporting systems advising of best practices and optimum set up of data structures. Create, analyse and then provide accurate management information/reporting and forecasting as required by the department/business on a daily/… to detail. Excellent written & verbal communication skills. Preferable Experience of working with Contact Centre Metrics. Experience of change management. Experience in working with Microsoft Azure Platform eco-system ( Azure data lake , Azure data factory, Azure Synapse more »
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