2 of 2 Remote Cisco Jobs in Leicestershire

and end customers Monitor and respond to incidents, both minor and major (internal and customer facing) Key Experience & Skills Windows Server: 2016, 2019, 2022+ Cisco Networking: Configuration of Cisco routers, switches, and firewalls Network Management & Monitoring VPN Implementation, maintenance, and troubleshooting: IPSec and SSL VPN setups Disaster Recovery … Automation tools Backup and recovery solutions (Asigra DS-User, Veeam, Acronis) Network monitoring tools (PRTG) Antivirus & Endpoint Detection and Response Web & email filtering Firewalls (Cisco ASA, Firepower preferred others beneficial) Managed Wi-Fi solutions (Cisco Meraki) Two-factor authentication (RSA, Authenticator apps) Data Leakage Prevention (DLP) Desirable skills More ❯

within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support on Cisco networking. Incident & Escalation: Take ownership of critical incidents, lead resolution efforts, and maintain clear, effective communication. Team Leadership: Support and develop 1st and 2nd … training initiatives; support wider IT projects as needed. Key Requirements: Strong experience in technical IT support, particularly in Microsoft-focused environments. Solid knowledge of Cisco networking, including switches, firewalls, and VPNs. Previous experience leading or mentoring IT support teams. Proven ability to meet SLAs and maintain service desk performance. More ❯