5 of 5 Remote Customer Experience Jobs in Leicestershire

trade digital offering making this the default way of engaging with Topps Tiles for many of our trade customers. The ideal candidate will have experience within an omni-channel e-commerce environment and a technical appreciation for the ecommerce ecosystem to satisfy app customer requirements. Responsibilities Gather requirements … and lead the app product from an internal perspective to deliver the best customer experience Work with the onsite digital team to ensure parity with the website experience Work with the app agency partner and drive this relationship to create value, ensuring timely delivery and alignment with … business goals Collaborate with IT and other internal stakeholders to balance customer experience with internal requirements and capabilities Work alongside the customer team to ensuring a seamless experience across all customer touch points Maintain and manage integrations with internal and external systems and troubleshoot problems More ❯

Junior Customer Support Executive Apprentice Do you have a passion for IT and helping others? Are you ready to turn your passion into a career? Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to … deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. Location: Leicester, East Midlands - Office based (1 day WFH after successful training period) Salary: National Apprenticeship Wage Hours: Monday - Friday, a variation of standard office hours About the Company Our client is … eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. About the Role As a Junior Customer Support Executive Apprentice , you will join a dynamic More ❯

Junior Customer Support Executive Apprentice Do you have a passion for IT and helping others? Are you ready to turn your passion into a career? Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to … deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. Location: Leicester, East Midlands - Office based (1 day WFH after successful training period) Salary: National Apprenticeship Wage Hours: Monday - Friday, a variation of standard office hours About the Company Our client is … eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. About the Role As a Junior Customer Support Executive Apprentice , you will join a dynamic More ❯

Relationships: Build and maintain strong relationships with existing clients and stakeholders. Sales Management: Oversee the sales plan, ensuring targets are met and provide excellent customer service. Proposal Development: Prepare and present proposals to clients that align with their business needs and objectives. Collaboration: Work closely with other departments, including … operations and finance, to ensure a seamless customer experience. Reporting: Prepare and present business development reports to senior management on a regular basis. The Successful Applicant Experience: Experience in business development within contract logistics, with the ability to evidence strategic solutions selling over multi-year deals. Education … of developing and implementing successful business development strategies and achieving sales targets. Analytical Ability: Ability to analyse data, identify trends, and make informed decisions. Customer Focus: Strong commitment to providing exceptional service. What's on Offer Excellent basic salary Market leading commission scheme Car allowance Hybrid working The chance More ❯

Analyse large volumes of data from various sources, including transactional, demographic, and online data, to build predictive models. Apply machine learning techniques to personalise customer experiences and optimise content presentation. Design and execute robust testing strategies to validate hypotheses and measure commercial impact. Present insights and recommendations to senior … stakeholders, including C-suite executives. Proactively identify opportunities for personalisation and customer experience improvements. About You Strong expertise in a broad range of data science techniques , including regression, classification, and machine learning. Experience with deep learning or generative AI is a plus but not essential. Proficiency in … Spark)SQL and Python . Experience with PySpark is beneficial but not required. Experience designing and implementing robust testing frameworks . Strong analytical skills with keen attention to detail. Excellent communication skills-comfortable presenting insights to a variety of audiences and crafting a compelling data-driven narrative. Effective More ❯