6 of 6 Remote Customer Service Jobs in Leicestershire

Technology plays a critical role in every part of our business, and we rely on responsive, reliable IT support to keep things moving. As an IT Service Desk Analyst at Refresco, you’ll be central to our operations — resolving issues, supporting users, and ensuring systems stay up and running across multiple sites. If you’re ready to take ownership … work with purpose, and grow your career in a fast-paced environment, we’d love to hear from you. IT Service Desk Analyst Refresco - Kegworth Head Office Monday – Thursday 8:30 am – 5 pm and Friday 8:30 am – 4 pm (Hybrid offering; 1 day WFH) Permanent Benefits: An annual bonus Pension contributions Access to a 24/… personal, health and wellbeing support Key responsibilities: Serve as the primary point of contact for IT support via phone, email, portal, or chat; receive, log, and manage incidents and service requests using the Service Desk system. Deliver first and second-line support for hardware, software, and network issues across devices including smartphones, laptops, PCs, and printers; escalate complex More ❯

staff and 600 devices over 20 locations. This is an excellent opportunity to play a key role in supporting our business technology and ensuring a high standard of IT service across the company. About the Role As IT Helpdesk Manager, you will be responsible for leading the IT Helpdesk team and ensuring the smooth running of day-to-day … IT support operations across AFI Group. This hands-on role will involve managing and mentoring the helpdesk team, overseeing incident resolution, and ensuring high levels of customer service are delivered to all colleagues. Lead and manage the IT Helpdesk, maintaining swift resolutions and exceptional service Manage and control laptops, tablets and mobile phones Procurement of IT hardware … profit share scheme. An auto-enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt-out available). Death-in-Service benefit of 2 x salary. Healthcare cash plan. MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to More ❯

staff and 600 devices over 20 locations. This is an excellent opportunity to play a key role in supporting our business technology and ensuring a high standard of IT service across the company. About the Role As IT Helpdesk Manager, you will be responsible for leading the IT Helpdesk team and ensuring the smooth running of day-to-day … IT support operations across AFI Group. This hands-on role will involve managing and mentoring the helpdesk team, overseeing incident resolution, and ensuring high levels of customer service are delivered to all colleagues. Lead and manage the IT Helpdesk, maintaining swift resolutions and exceptional service Manage and control laptops, tablets and mobile phones Procurement of IT hardware … profit share scheme. An auto-enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt-out available). Death-in-Service benefit of 2 x salary. Healthcare cash plan. MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to More ❯

Job Description I am actively representing a leading Microsoft Partner who are looking to grow their managed service team with an enthusiastic support consultant. The role will involve supporting my clients core customer base with their Dynamics 365 Business Central/NAV ERP systems - involved in day to day 1st line support, troubleshooting system issues and ensuring successful … delivery to customer support tickets. The role offers a fantastic opportunity to broaden prior experience in NAV/Business Central systems support, within a supportive, team environment, offering great openings for further certified training and career progression. The role offers flexibility home working and occasional on-site travel requirement. Role & Responsibilities Supporting 1st line help desk support tickets surrounding … D365 BC/Dynamics NAV Troubleshooting system performance issues/minor bug fixing Project based support analysis for new implementation projects Working closely with customers to provide top tier customer service and support Skills & Qualifications Experience supporting Dynamics 365 Business Central (BC) or Dynamics NAV Ability to support system issues at 1st line level Strong analytical skills, with More ❯

experience at 2nd line level (ideally including IT Applications, connectivity & devices), and above all be solution orientated. We are looking for people who are continually looking to deliver exceptional customer service and identify ways to improve processes and services. You'll be supporting the applications, laptops, devices and networks which are used by 3000+ employees across the UK. … Ideal experience: Experience supporting IT Applications, hardware and devices at a 2nd line level, with a track record of going above and beyond to deliver and excellent service for stakeholders. Excellent communication skills, we will be very interested to hear how you communicate with key stakeholders during an issue/incident to ensure they are appropriately informed. Experience working More ❯

in control of their health and well-being. BASIC SALARY: £45,000 - £50,000 BENEFITS: · Company Car · Discretionary Bonus · 23 days Annual Holiday (26 days holiday after 3 years' service) · Contributory Pension (5% Company) · Cash Health Care plan with discounts on dental, optical, and more · Life Assurance x3 · Employee Discount Scheme and Employee Assistance programme. · Enhanced Sick Pay LOCATION … implement technical updates, training sessions, and advice to senior leadership. · Delivering support for IP and Telecare devices to internal & external customers. · Monitoring and resolving telecare equipment issues raised by customer services and clients. · Becoming the TEC product expert - a true technically savvy product champion. · Diagnosing and resolving connectivity and database configuration issues for monitoring platforms. · Creating and analysing telecare … and/or Laptop-based solutions and test equipment. · Knowledge of IP and telecoms · Confident communicator with the ability to deliver pre and post-sales presentations to diverse audiences. · Customer-focused, excelling in first-line support, with exceptional accuracy and attention to detail. OUR COMPANY: We are at the forefront of medical technology innovation, providing innovative solutions in telecare More ❯