digital experiences for their customers -whether it's simplifying transactions at a bustling stadium or enhancing engagement at a live event. We live and breathe in a world where
mobile-
first, seamless interactions are essential, providing technology that ensures every moment - online or offline - is as smooth as it is secure. With our integrated payment solutions and cutting … edge platforms, we ensure that our clients can deliver experiences that delight, inspire, and connect. Role Purpose The 1st Line Service Desk Analyst will act as the
first point of contact for the service desk. Supporting customers remotely, troubleshooting and diagnosing technical faults relating to hardware and software, and providing technical assistance to people seeking help with our EPOS … IT-related issues. Initial Triage and Troubleshooting: Perform initial triage and troubleshooting of reported issues, identifying and diagnosing common technical problems. Attempt Resolution: Resolve simple technical issues on the
first contact by applying known solutions or following established procedures. Device Reboot: Perform device reboots at an individual level (not site-wide) to resolve technical issues when necessary. Escalation to
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