2 of 2 Remote Service Delivery Jobs in Leicestershire

Job Title: Service Desk Team Lead Salary: £ 38,000 - £42,500 Location: Leicester (Hybrid) The Opportunity This role will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality technical support while driving service improvements. It's … a hybrid position based in Leicester, offering a collaborative environment and the chance to make a real impact on service delivery standards. Benefits: Be part of a forward-thinking, innovative organization leading the automotive retail industry. Work within a dynamic and collaborative IT team. Competitive salary and benefits … Career development opportunities within a growing business. Hybrid working Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support More ❯

Single point of contact for all external data suppliers. Responsible for managing all fixed contracts in the European Consumer Data set-up, ensuring quality service delivery (eg Nielsen IQ) Understand landscape of current providers and data coverage/frequency Define current contract costs (and notice periods) by market … the foundation for various workstreams in the organisation Owner of the external reporting suite SPRINT, working with Red Slim (software partner) to ensure quality service Lead all internal comms relating to reporting and identify opportunities for continuous improvement Management of further market integration and for driving continuous improvement of … the full suite of different tools across all data providers (i.e. Sprint) Co-ordinate key EU continuous data briefs Co-ordinate delivery of key EU continuous data briefs, from briefing to final delivery, and consolidating insights across data providers if necessary. Key Skills/Experience Required: Experienced in More ❯