Senior 2nd Line Support Analyst
- Hiring Organisation
- Oscar Technology
- Location
- Leicester, Leicestershire, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
Provide advanced 2nd line support and resolve escalated tickets within SLAs Troubleshoot Windows, Microsoft 365, Active Directory and endpoint issues Support Intune, Azure / Entra ID, Exchange, Teams and SharePoint Troubleshoot DNS, DHCP, TCP / IP, VPN and connectivity issues Support device … records Work with 3rd line, infrastructure, networking and security teams Provide technical guidance to 1st line where required Technical Skills Windows 10 / 11 Active Directory & Group Policy Microsoft 365 Intune & Entra ID / Azure DNS & DHCP Networking, VPN & TCP / IP ...