1 of 1 Remote Virtual Team Management Jobs in Leicestershire

creating rapid value and enabling future digital business. Role overview We're looking for an IT Operations Manager to lead our Commerce Operations Team. You'll manage a team of support agents serving multiple e-commerce brands, while also overseeing the setup, maintenance, and security of internal systems and servers (across both Windows and Linux environments). This … is a hands-on leadership role that combines people management, process optimisation, and technical system administration. The role is based in Leicester, with 4 days a week in our Leicester office and 1 day working remotely within the UK. You will report to the Managing Director. As an IT Operations Manager at Williams Commerce, you will: Customer Support … Operations Lead and manage a distributed team of e-commerce customer support agents. Define KPIs, monitor performance, and drive improvements in response/resolution times and customer satisfaction. Develop and maintain SOPs, training programmes, and quality assurance frameworks. Act as an escalation point for complex customer issues across all brands. IT & Server Infrastructure Manage and maintain internal IT More ❯