IT Operations Lead - Ecommerce
Leicester, Leicestershire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Publitek
also overseeing the setup, maintenance, and security of internal systems and servers (across both Windows and Linux environments). This is a hands-on leadership role that combines people management, process optimisation, and technical system administration. The role is based in Leicester, with 4 days a week in our Leicester office and 1 day working remotely within the UK. … system availability, backup protocols, patching, and security policies are consistently enforced. Troubleshoot infrastructure and network issues, and work with vendors or internal teams as needed. Support user access, endpoint management, and authentication systems (e.g., Active Directory, SSH, VPNs, and SSO). Oversee IT onboarding/offboarding processes and access provisioning. Technology & Tools Administer support platforms like Jira, Trello. Manage … continuity and tech roadmap planning. Ensure compliance with data protection and cybersecurity best practices. Y ou will bring: 5+ years of experience in a combined customer support and IT management role. Deep knowledge of helpdesk operations, preferably in an e-commerce or agency setting. Experience managing Windows and Linux servers (file systems, firewalls, backups, and patching). Familiarity with More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: