Group Head of Digital Customer Experience- Band 8B
- Location
- Lincoln, England, United Kingdom
escalation point for complex delivery issues, balancing competing priorities, dependencies and risks while maintaining stakeholder confidence. Drive a mature, service-led approach to IT Service Management, embedding consistent ITIL-aligned incident, problem and change practices, alongside relevant SDI principles and industry best practice. Own the Digital Customer Experience strategy, roadmap … application in due course. Person specification Qualifications Masters level qualification, or equivalent demonstratable experience relevant to the post. Highly developed specialist knowledge of IT Service Management methodologies, frameworks and approaches (e.g. ITIL, SDI), underpinned by theory and applied experience to Master's level or equivalent. Degree level qualification or equivalent ...