2 of 2 Remote/Hybrid IVR Jobs in Lincoln

Contact Centre solutions. Configure case routing, queues, workstreams, and agent experiences. Set up and manage omnichannel voice, chat, and messaging capabilities. Design and deploy IVR call flows, menus, DTMF handling, call queues, and transfers. Develop Copilot Studio agents and IVR bots, including topics, triggers, variables, and conditional logic. Implement speech … experience. Person Specification Must Have: Proven experience with Dynamics 365 Customer Service/Contact Centre . Strong knowledge of contact centre telephony concepts, including IVR, call routing, and DTMF . Hands-on experience with Copilot Studio agents and bots . Experience integrating Azure Communication Services with Dynamics 365. Strong Power ...

Design and configure Dynamics 365 Customer Service/Contact Centre solutions Build and optimise Omnichannel experiences (voice, chat, messaging) Develop and manage call flows, IVR menus, queues, and routing logic Implement Copilot Studio bots and IVR agents , including conversation design and logic Integrate Azure Communication Services (ACS) with Dynamics … data protection standards Candidate Requirements Proven experience delivering Dynamics 365 Contact Centre/Customer Service solutions Strong understanding of Omnichannel configuration and telephony/IVR concepts Hands-on experience with Copilot Studio (agents, bots, IVR design) Experience integrating Azure Communication Services (ACS) with Dynamics 365 Strong knowledge of Power Automate ...