Service Delivery Manager - Help Desk
- Hiring Organisation
- Corecruitment International
- Location
- Bourne, Lincolnshire, East Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £45,000
looking for a confident, hands-on Service Delivery Manager to take ownership of the Helpdesk and help shape it into a high-performing, customer-first team. You'll lead a growing team of Helpdesk Administrators, making sure customers receive a responsive, professional service from first contact through to resolution. … into practical action. What you'll own The day-to-day performance, workload and development of the Helpdesk team. End-to-end ownership of customer service queries, including complex or sensitive escalations. Service standards, SLAs and KPIs, with clear reporting on performance, risks and trends. Continuous improvement of processes ...