1 to 25 of 45 Customer Experience Jobs in the East Midlands

a key role in shaping the future of mobile banking. You’ll contribute to the design, development and maintenance of our iOS applications, delivering a smooth, secure and engaging experience to millions of users. This is an exciting opportunity to bring your expertise in iOS development to a dynamic, collaborative team working on … high-impact financial products Your Profile To be successful as a Senior iOS Frontend Engineer, you should have experience with: Proven experience in customer experience (CX) design, building the user interface (UI) and user experience (UX) for iOS applications. Solid experience with Swift, Mobile architecture patters and Test-Driven Development. Deep understanding of iOS … frameworks, tools, and development best practices. Strong background in automated mobile testing and building financial applications. Experience in backend services and frontend/backend integration. Some other highly valued skills may include: Experience in product development within agile teams. Familiarity with Agile methodologies. Demonstrated success in cross-functional team collaboration About Capgemini Capgemini is a global business and More ❯

Scunthorpe 35 hours per week (Mon - Fri) Office Based Are you a strategic leader with a passion for delivering predictable, high-quality software projects while creating effortless customer experiences? As our Software Professional Services Manager, you’ll lead the delivery of our ERP implementations and operational processes, ensuring customers experience a seamless journey from onboarding through to support … handover. Your leadership will safeguard HBP’s reputation for quality, expertise, and customer care, while balancing commercial success and operational efficiency. This role is perfect for someone who thrives on turning complex projects into calm, controlled delivery experiences, empowering consultants, driving process consistency, and ensuring every customer feels confident in their solution through effective, engaging training delivery and … of consultants, project coordinators, and specialists, making sure every project is delivered on time, within budget, and to a high standard. Your focus will be on strong project governance, customer success, and the smooth delivery of business-critical solutions. You’ll guide, coach, and mentor your team to achieve excellence in delivery, communication, and utilisation, embedding a culture of More ❯

Customer Support Executive – SaaS/Compliance Technology Location: Hybrid – East Midlands (Office-based two days per week) £30,000 Basic Salary Company Bonus Scheme 27 Days Holiday + Bank Holidays Birthday Leave Company Pension Employee Assistance Programme Volunteering Days The Company: This rapidly expanding technology business provides industry-leading compliance and risk-management solutions to organisations across the UK. … enhancements, the company is entering an exciting phase of development. As demand continues to increase, they are strengthening their support function to maintain outstanding service levels for their expanding customer base. This is a great opportunity to join a friendly, collaborative team within a fast-growing SaaS environment, where you can progress your technical skills and contribute directly to … customer experience and service quality. The Role: We are seeking a proactive 1st Line Customer Support Executive to deliver high-quality technical and administrative support to users of the company’s cloud-based solutions. You will be the first point of contact for customer queries, troubleshooting issues, handling support tickets, completing key administrative tasks, and helping More ❯

Do you have experience in being a first point of contact for IT queries? Are you looking to work as part of a supportive team with further training opportunities? Previous applicants need not apply. Role: IT Support Engineer 1st Line Location: Eyre Court, Lincoln Salary: £23,000 to £25,000 Hours of work: 37.5 hours per week Monday - Friday … to join our Lincoln Head Office Team. For this role, the IT Support Engineer will be required to provide first line support for all IT calls; ensuring that positive customer experience and customer satisfaction are considered in all interactions. As a first line IT Support Engineer you will resolve most calls directly and support the resolution of … report site and IT service intelligence back into the IT department with the motivation to improve the experiences of both. About you We are looking for someone with proven experience as an IT Support Engineer, or similar role. You will possess excellent general IT skills and a good knowledge of the Microsoft Office suite of products, and the ability More ❯

Programme Director - Transport Management System Salary: Competitive and based on experience Location: Relocation to Melbourne An exciting opportunity has arisen for an experienced Programme Director to lead the design, development, and implementation of a world-class Transport Management System (TMS) across a national logistics network. This role is pivotal in transforming logistics delivery operations, ensuring seamless flow through first … middle, and last-mile processes. You'll collaborate with senior leaders, subject matter experts, and external partners to drive operational excellence, cost efficiency, customer experience, and sustainability goals. With relocation support to vibrant Melbourne, this position offers the chance to make a lasting impact within a supportive environment that values safety, wellbeing, and professional growth. Key Responsibilities: Lead … levels of safety and wellbeing. Negotiate contracts with system integrators and third-party providers to achieve optimal terms while ensuring collaboration between all stakeholders. What You Bring: 10+ years' experience in strategic leadership roles within large-scale logistics or transport environments. Proven track record in leading major TMS implementations at senior programme level within complex organisations. Expertise in project More ❯

Customer Success Manager 12 month fixed term contract (maternity cover - 37.5 hours, Monday to Friday) Hybrid – 2 days at our office, 3 days working from home Up to £40,000 plus benefits below About us Mortgage Advice Bureau (MAB) PLC is the UK’s leading mortgage network, with a reputation built on expertise, award-winning advice and a people … and creating space for innovation. We’re not just adapting to change; we’re leading it. Through technology, fresh thinking and bold ideas, we’re shaping a future where customer experience is seamless, personalised and consistently excellent. Our Mission? To deliver exceptional customer success that supports our network and enables great outcomes for our customers. Find out … what it's like to work here from our people : Watch here About the role As a Customer Success Manager, you’ll be the trusted partner for a portfolio of MAB ARs (Appointed Representatives, our B2B customers) across our network of mortgage firms. Your key focus is to ensure our clients get the best possible value from their software More ❯

who have previously visited their Website, and with effective listening, fact finding and matching you'll be converting these calls into sales all whilst delivering a best-in-class customer experience. Role starts on 13th October - with 2 weeks fully paid training. Working hours/Shift patterns - 40hrs per week, rotational shifts Monday to Friday (8hr shift between … weeks (09:00 to 17:30) Temporary to Permanent role available after 12 weeks Role Overview : Explore the customers needs and offer suitable products and services Guiding the customer through the sales journey whilst ensuring that they are kept fully informed Working towards and aiming to exceed sales expectations Delivering a best-in-class customer experience Experience : Confident communicator with strong people skills IT literate with the ability to navigate multiple systems quickly and efficiently A passion for TECH Flexible Previous Sales experience would be great More ❯

Sprinklr Implementation Consultant Location: Nottingham (onsite) Role Type: Contracting The Role As a Sprinklr Implementation Consultant, you will play a pivotal role in delivering enterprise-grade customer experience solutions for a major client within a fast-moving industry sector. You will work with cutting-edge cloud technologies, helping the organisation optimise customer engagement, streamline omnichannel communication, and … Manage multiple concurrent projects and ensure they meet timelines and quality standards. Stay current with Sprinklr Modern Care enhancements, best practices, and platform capabilities. Your Profile Essential Skills and Experience (Up to 10, streamlined and non-repetitive) 10+ years of experience in enterprise customer service software deployment and configuration. Expert proficiency in Sprinklr Modern Care (or similar … CCaaS platforms such as Genesys, NICE, Avaya). Strong scripting and development skills (HTML, JavaScript, SQL, CSS). Proven experience integrating Sprinklr with CRM, ticketing, and marketing cloud systems. Deep understanding of social media platforms (Facebook, Twitter, Instagram, YouTube) and engagement workflows. Strong project management expertise with Agile methodology experience. Excellent analytical, troubleshooting, and problem-solving skills. Ability to More ❯

users and driving business success. The Culture: At 3D Group, we believe in promoting a friendly and dynamic work culture. Our team works collaboratively to provide excellent products and customer experience, and we value everyone's contributions. We are committed to fostering a positive workplace experience for our employees. What Sets Us Apart? Our office serves as … websites that drive traffic, conversions, and engagement. Youll work across a variety of products and brands including 3D Group, OSCA, and 3D Autokeys, contributing to both internal tools and customer-facing platforms. Key Responsibilities Design and prototype engaging user interfaces for web and mobile applications using Figma. Collaborate closely with developers, product managers, and stakeholders to refine user journeys. … comfortable with UX research as you are with crafting stunning UI designs. You care deeply about user needs and know how to balance creativity with practical business outcomes. Skills & Experience Proven experience designing both web applications and marketing websites. Advanced Figma skills, including component libraries, auto-layout, and prototyping. Strong understanding of UX research techniques (interviews, usability tests More ❯

We're looking for a strategic and customer centric product leader to head up our newly formed Access & Activation Domain, reporting directly to the Chief Product and Commercial Officer. This domain brings together two critical journeys, Login and Onboarding and integrates them with our evolving Home experience to create a seamless, personalised entry point into Experian's Consumer … cross-functional team through the next phase of growth, scaling recently launched journeys and driving innovation across the onboarding funnel. What you'll deliver: A smooth login and onboarding experience that maximises conversion and re-engagement A personalised Home experience that guides users to the most relevant features and drives deeper product engagement A roadmap to increase the … company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at Experience and Skills Proven experience in scaling consumer-facing products, ideally in FinTech or app-first environments Strong understanding of user onboarding, authentication flows, and personalisation Data-driven - experience More ❯

the Quarter, Employee Referral program and many more. Are you someone who thrives in a fast-paced environment, enjoys connecting with people, and takes pride in delivering a great customer experience? We're looking for an Outbound Sales Account Manager to join our Nottingham team - an opportunity for someone motivated, organised, and commercially minded to develop within a … of the top ten largest value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to … Sales Account Manager Make proactive outbound calls to customers to uncover new opportunities Support and re-engage existing or inactive accounts through great communication Prepare accurate quotes and manage customer orders efficiently Maintain up-to-date records and pipeline information within the CRM system Work closely with internal teams, marketing, and vendors to deliver campaigns Provide excellent service and More ❯

This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python/Power BI) to aid strategic decision … ROI. Client Details This position is with a rapidly expanding organisation within the financial services sector. The company is committed to leveraging data to enhance its offerings and improve customer experience Description This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be … technology and analytics tools (Python/Power BI) to aid strategic decision making and increase ROI. You will work with the CRM team and 3rd Party companies to enhance customer profiling and maximise marketing channels. The role has a highly flexible hybrid/remote working environment - 1-2 days per quarter onsite in Nottingham (fully expensed) Key Responsibilities: Analyse More ❯

retail clients, aligned with their business goals. Act as a strategic advisor to C-level executives, shaping digital and technology transformation agendas across commerce, supply chain, merchandising, marketing, and customer experience. Lead assessments of current state architectures and define future-state architectures leveraging modern digital, cloud-native, composable commerce, and AI technologies. Transformation Leadership Drive the execution of technology … teams within client environments. AI & Data-Driven Innovation Identify and lead opportunities to embed AI and machine learning into the retail value chain (e.g., demand forecasting, personalisation, pricing optimisation, customer insights). Shape AI-enabled commerce platforms, search and recommendation systems, and automation-led operational efficiencies. Stakeholder Management Build trusted relationships with client stakeholders across business and IT functions. … and executive briefings as a thought leader in retail technology. Contribute to business development through proposal support, client workshops, and innovation-led pursuits. What you need : 15+ years of experience in technology leadership (Lead Enterprise Architect) roles, with a strong focus on retail and consumer domains . Proven track record of leading digital and AI-led transformations for large More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes we are calling it Business Growth … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs in customer-facing roles (retail … hospitality, call centre, recruitment etc.) Curiosity about how businesses work and a desire to learn professional sales skills No formal sales experience required we will teach you BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes we are calling it Business Growth … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs in customer-facing roles (retail … hospitality, call centre, recruitment etc.) Curiosity about how businesses work and a desire to learn professional sales skills No formal sales experience required we will teach you BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes we are calling it Business Growth … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs in customer-facing roles (retail … hospitality, call centre, recruitment etc.) Curiosity about how businesses work and a desire to learn professional sales skills No formal sales experience required we will teach you BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes we are calling it Business Growth … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs in customer-facing roles (retail … hospitality, call centre, recruitment etc.) Curiosity about how businesses work and a desire to learn professional sales skills No formal sales experience required we will teach you BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to More ❯

service levels are consistently achieved in the delivery of product data and technical assistance to internal departments, customers and suppliers Some responsibilities of the role include: Demonstrate a positive, customer-focused, and professional approach. Contribute to a diverse, inclusive, solutions-oriented, and customer service focussed culture. Share ideas and develop new ways of working to improve company performance … and employee engagement. Demonstrate professionalism and deliver an awesome customer experience to both internal and external customers. To ensure the integrity of product and technical data is maintained and excellent service levels are consistently achieved in the delivery of product data and technical assistance to internal departments, customers and suppliers Ensure administration of product data is robust Own … Environmental, Social and Governance goals in how daily tasks and responsibilities are carried out. The Ideal Candidate: Strong I.T and administration skills, numeracy, and a good level of English. Customer Service Focus, Excellent communication, interpersonal, relationship building, and stakeholder management skills. An action-oriented individual, who is solutions focused, can manage multiple priorities, and deliver results on time. A More ❯

your skills are valued, your ideas matter and your development and growth is priority? At HomeLet, we are on a mission.to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen. With over 30 years in the industry, HomeLet is one … management motivating your team to achieve personal targets and agreed Service Level Agreements Develop and implement effective strategies to optimise collections, driving continuous improvement initiatives in processes, systems and customer engagement Liaise with internal and external stakeholders, including legal and compliance teams, to address complex cases and escalate issues when necessary. Support your team with training, coaching and feedback … implementing improvements for both income and performance Undertake regular file audits to pro-active manage compliance with internal SLAs, KPIs, SOPs and to ensure that our service is exceeding customer expectations Maintain accurate records in compliance with internal and regulatory standards Act as a Customer Experience Champion to provide relevant information to enable the timely, efficient fact More ❯

launch strategies for new features, integrations, and AI-driven updates Partnering with Product, Sales, and Growth teams to build unified launch plans that drive adoption Conducting competitive analysis and customer research within the fast-moving world of ecommerce and AI Translating insights into smart, impactful product marketing campaigns Creating high-quality content including sales decks, one-pagers, demos, feature … explainers , and more Developing customer stories and educational materials that build trust and showcase value Working with the Growth team to explore and experiment with AI-led campaign testing, personalisation, and segmentation Tracking and measuring campaign performance to inform future strategy This is a hands-on role where you’ll directly influence product success and commercial impact. About You … We’re looking for someone who: Has 3+ years’ experience in product marketing Has worked in SaaS, ecommerce, or specifically the Shopify ecosystem Understands how AI is transforming marketing and customer experience Has proven experience launching products to market and running ongoing engagement campaigns Is eager to learn, develop, and grow — you don’t need to More ❯

users and driving business success. The Culture: At 3D Group, we believe in promoting a friendly and dynamic work culture. Our team works collaboratively to provide excellent products and customer experience, and we value everyone's contributions. We are committed to fostering a positive workplace experience for our employees. What Sets Us Apart? Our office serves as … to ship fast to deliver value. You'll work across a variety of products and brands including 3D Group , OSCA , and 3D Autokeys , contributing to both internal tools and customer-facing platforms. Key Responsibilities Develop and maintain full stack applications across multiple brands and platforms. Collaborate with designers, product managers, and other developers to deliver exceptional digital experiences. Write … Ideal Candidate You're a confident developer who thrives on collaboration and problem-solving. You understand when to prioritise clean architecture and when to deliver pragmatic, working solutions. Skills & Experience Minimum 3 years of commercial experience in full stack development. Strong grasp of the HTTP request/response lifecycle. Proficient in React, TypeScript, HTML, and CSS. Skilled in More ❯

uncover patterns, and turn insights into actions that drive real-world change. Your analysis could help reduce delivery times, optimise processes, drive innovation in technology, improve sustainability, or enhance customer satisfaction. This is more than analysing numbers - it's about telling stories through data, solving complex problems, and improving the customer experience at scale. Throughout your apprenticeship … problems Create reports and visualisations that bring data to life Stay up to date with the latest tools and technologies Training Over 42 months, you’ll combine hands-on experience with academic study, working towards a BSc (Hons) in Digital & Technology Solutions (Data Analyst pathway). From day one, you’ll be part of a supportive team that values … and skills increase over the duration of the scheme you will have opportunities to be part of and lead projects, making a difference for customers. The on the job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and More ❯

team, you’ll apply your deep knowledge of iOS development , UI/UX design , and mobile architecture to create products that redefine digital banking. What You’ll Bring: Proven experience designing and developing iOS applications focused on customer experience and usability. Strong proficiency in Swift , mobile architecture patterns, and Test-Driven Development (TDD) . In-depth understanding … of iOS frameworks , tools, and development best practices. Hands-on experience with automated mobile testing and integrating frontend with backend services . Solid grasp of secure, scalable mobile solutions — ideally within financial or data-sensitive environments. Bonus Skills: Experience working in Agile product teams. Strong collaboration skills across design, product, and backend engineering. A passion for delivering exceptional More ❯

Dynamics 365 CE Developer Design, develop, and customise Dynamics 365 CE solutions, including plugins , workflows , and integrations Required Experience: • Dynamics 365 CE (ideally Customer Experience) development, configuration and customisation • Ability to develop custom plugins (C#), workflow and actions • Strong Data Integration and Data Migration experience • Excellent communicator, capable of engaging at all levels with stakeholders • Must More ❯

Dynamics 365 CE Developer Design, develop, and customise Dynamics 365 CE solutions, including plugins , workflows , and integrations Required Experience: * Dynamics 365 CE (ideally Customer Experience) development, configuration and customisation * Ability to develop custom plugins (C#), workflow and actions * Strong Data Integration and Data Migration experience * Excellent communicator, capable of engaging at all levels with stakeholders * Must More ❯