3 of 3 Remote/Hybrid ITSM Jobs in Lincolnshire

Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services. Integration: Ensure new services integrate effectively with existing ITSM processes (e.g., Incident, Problem, Change, and Configuration Management). Documentation: Produce service design packages, including service models, operational procedures, and support documentation. Governance: Define service ...

service solutions, ensure scalable, secure delivery within SLAs, and align with ITIL and organizational standards. The role covers service design, requirements analysis, integration with ITSM processes, and documentation. #J-18808-Ljbffr ...

escalation point for complex delivery issues, balancing competing priorities, dependencies and risks while maintaining stakeholder confidence. Drive a mature, service-led approach to IT Service Management, embedding consistent ITIL-aligned incident, problem and change practices, alongside relevant SDI principles and industry best practice. Own the Digital Customer Experience strategy, roadmap … application in due course. Person specification Qualifications Masters level qualification, or equivalent demonstratable experience relevant to the post. Highly developed specialist knowledge of IT Service Management methodologies, frameworks and approaches (e.g. ITIL, SDI), underpinned by theory and applied experience to Master's level or equivalent. Degree level qualification or equivalent ...