2 of 2 Remote Support Engineer Jobs in Lincolnshire

and create innovative digital products that make information more accessible and useful, enabling people to achieve more. As a member of our Production Team, and one of our IT Support Engineers, you will work with the wider teams and under the direction of the IT Support Manager to ensure that our software solutions and customers receive excellent technical … support. The IT Support Engineer will act with reliability, maintain strict confidentiality, adhere to all Company policies and procedures and be a champion of the Company Values at all times. Location Headquartered in the North Lincolnshire village of Kirmington, we also have offices in Hull, East Yorkshire and fully support a remote working schedule. Accountabilities You will … play a key role in the following tasks: Progressing service desk tickets independently and collaboratively via our Jira support system Analyse bespoke application issues and provide solutions Learn and configure new features within our application Proactively identifying recurring customer issues and suggesting improvements to the knowledge base Performing routine maintenance tasks on servers to maintain optimal performance Reviewing audit More ❯

Are you passionate about cloud technology and keen to play a hands-on role in supporting modern IT environments? At Apogee, we are looking for a proactive IT Systems Support Engineer to join our dynamic internal IT team. This is a critical role focused on delivering high-quality support across our hybrid infrastructure - spanning both on-premise … one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. Key Responsibilities Install, update, and support end-user applications. Provide technical support for both cloud and on-premise infrastructure, including servers, networks, and applications. Configure new hardware and deploy computer accessories, ensuring operational readiness. … Troubleshoot network faults across LAN, WAN, and WLAN environments. Manage user permissions using Active Directory and Microsoft Entra ID. Support communication platforms such as Microsoft Teams. Participate in system upgrades, migrations, and infrastructure projects. Monitor system performance, identify potential issues, and take proactive measures. Ensure compliance with IT policies, procedures, and security standards. Resolve IT service tickets promptly and More ❯