7 of 7 Technical Support Jobs in Lincolnshire

Technical Support Engineer, EMEA (French-speaking) About Ketch Ketch is redefining responsible data use for the AI era. The Ketch Data Permissioning Platform is the new layer of business technology that helps brands collect, control, and activate permissioned, privacy-safe data across every device, system, and third-party … from advertising, data, and AI initiatives, and build trust with customers and partners. About the Role We are hiring a UK-based, French-speaking Technical Support Engineer to provide high-quality technical support to Ketch customers and partner closely with our Professional Services team on technical ...

Technical Support Engineer, EMEA (French-speaking) Ketch is redefining responsible data use for the AI era. The Ketch Data Permissioning Platform is the new layer of business technology that helps brands collect, control, and activate permissioned, privacy-safe data across every device, system, and third-party app. Brands … operations, increase revenue from advertising, data, and AI initiatives, and build trust with customers and partners. We are hiring a UK-based, French-speaking Technical Support Engineer to provide high-quality technical support to Ketch customers and partner closely with our Professional Services team on technical ...

remote-first team. We take ownership seriously, move fast, and ship work that more than a million developers rely on every day. As a Technical Support Analyst (L2), you ll play a critical role in supporting our customers by providing advanced technical assistance to resolve complex issues. … weekends as per business requirements and you must be in EMEA in one of the following places Ireland, United Kingdom, Spain or Poland Deliver support through multiple channels, including email, phone, chat, and video calls (e.g., Troubleshoot and resolve critical or complex technical issues escalated by customers, including ...

About the Role Factory is bringing autonomy to software engineering. We are looking for a Technical Support Engineer to ensure customers get maximum value from our developer centric platform. This position sits at the intersection of customer success, product management and engineering. You will partner with customers … with all Factory roles, you will help shape how we build and deliver autonomous software and will work closely with our leadership and technical teams to ensure operational excellence as we scale. What you will do and achieve Solve complex customer challenges. Work alongside our customers to address technical ...

Factory is bringing autonomy to software engineering. We are looking for a Technical Support Engineer to ensure customers get maximum value from our developer centric platform. You will partner with customers to resolve architecture, performance and operational challenges and contribute to internal tools that improve our product … with all Factory roles, you will help shape how we build and deliver autonomous software and will work closely with our leadership and technical teams to ensure operational excellence as we scale. Work alongside our customers to address technical issues in architecture, performance, recovery and security becoming ...

human twice. That window is for warm handoffs of in flight tickets, weekly team syncs, and live coaching. 3 to 5 years of technical support experience, ideally in a SaaS or ecommerce environment supporting mid-market or enterprise customers. Comfort triaging issues across web and native mobile, with ...

clearances. WHAT YOU WILL DO: Communicate with end users and business stakeholders to clearly explain reported issues, impact, and recommended solutions Perform in-depth technical analysis for production incidents, including resolution and root cause analysis (RCA) Publish knowledge articles for incidents and service requests create and maintain technical … issues through to full resolution Respond to and resolve issues within agreed service-level agreements (SLAs) Work closely with Engineering and DevSecOps teams to support IAM and CPAM service offerings Identify recurring issues and contribute to automation, runbooks, and knowledge reuse to improve operational efficiency WHAT YOU BRING: Strong ...