2 of 2 Remote/Hybrid Collaborative Working Jobs in Liverpool

changes to existing ones Author documentation (incl. training) for internal and external users, produce communication material promoting service benefits and represent the directorate at working groups and meetings. Own the service delivery plan, ensuring work is carried out to a high standard, aligning with user and service needs, business … principles. Essential criteria: Experienced in designing efficient and customer focused processes that deliver a good customer experience as well as SME/technical aims Working knowledge of KPIs and management reporting Ability to create workflow diagrams, bespoke reports and service dashboards Proficient in managing projects, suppliers and relevant stakeholders ...

timely ticket resolution. This role sits at the heart of ensuring customer satisfaction, service excellence, and seamless operational support across a wide client base. Working pattern This will be 3 days a week onsite and 2 days remote based with my client in Liverpool so you must be able … Tech-Led Environment A great environment for anyone passionate about developing skills in software support, service delivery, and IT service management frameworks. 3. Collaborative, People-Focused Culture Work alongside project, engineering, product, and sales teams in a company committed to diversity, fairness, and continuous improvement with an excellent track ...