4 of 4 Remote/Hybrid Customer Service Jobs in Liverpool

escalate to resolver groups as needed to deliver an effective, efficient service. Provide deskside and remote IT support to the business user base. Manage service incidents in the service desk ticketing system, following agreed processes, escalating to infrastructure, application support and 3rd party support, SecOps for resolution Troubleshooting … Adhering to change control best practice Maintain knowledge base What we're looking for: Experience working in a support role within a managed IT service desk function Windows 11 operating systems Anti-malware solution support Problem solving and troubleshooting skills Understanding of security principles and endpoint solutions Excellent written ...

ensure continual improvement. Applications and Technology Support Analyst Person Requirements: A Level standard or Equivalent ICT Related Degree is desirable Strong commitment to customer service excellence. Demonstrates drive and resilience Proactive approach to work. Self-starting and self-motivated. Performance Focused. Focus on getting things done. Team player … ensure solutions benefit the company as a whole. Communication and documentation skills Demonstrable experience of implementing or using systems to improve performance, usability or customer experience. Proven experience of business improvement processes, A clear understanding of the role of ICT in service delivery. Good understanding of best practice ...

with a leading organisation within the legal sector who are seeking a 1 Line Support contractor to provide some additional BAU support to their Service Desk. This 1 Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support … Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1 Line Support: 1 Line/Service Desk Support – in a Windows/Microsoft environment. Windows 10/Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony ...

with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support … Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line/Service Desk Support – in a Windows/Microsoft environment. Windows 10/Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony ...