2 of 2 Remote Incident Response Jobs in Liverpool

DPA 2018), Cyber Essentials (Basic & Plus), and ISO 27001, supported by frameworks like NCSC and NIST. Operate around cybersecurity fundamentals: CIA (Confidentiality, Integrity, Availability), proactive threat prevention, and rapid incident response About You You're naturally aligned with MSP-style work, deeply familiar with security frameworks, and thrive at the intersection of strategy and execution. In addition to More ❯

Service Desk/Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A good understanding of incident, problem, change, and release management processes. The ability to drive the best Service and have a passion for IT technology The ability to identify process improvement and areas that … to the Service Desk processes and systems, identifying weaknesses and making the appropriate changes, including helpdesk system workflow improvements. Monitor and ensure adherence to SLAs and KPIs related to incident response times, resolution rates, and customer satisfaction. Build strong relationships with external customers, acting as a point of contact for service-related and change management issues. Improve and … change service desk processes so they are aligned with best practices for incident management. Analysing feedback, where the backlogs occur, change management data to identify trends & recurring issues, and identify areas for service and change management improvement. Regular performance reports to senior management, highlighting success but also areas for improvement. Lead initiatives to enhance efficiency across the service desk More ❯