2 of 2 Remote Process Improvement Jobs in Liverpool

A good understanding of incident, problem, change, and release management processes. The ability to drive the best Service and have a passion for IT technology The ability to identify process improvement and areas that are inefficient or need upgrading Excellent communication, people and stakeholder management skills, somebody who can drive through change and improvements across a Service Desk … Do you have a track record of pushing through change and making improvements? Some of the Key Responsibilities: Lead and manage the Service Desk team, ensuring staff development & performance improvement across the team Oversee the daily operations of the service desk to ensure timely resolution of incidents, problems, requests, and change-related activities. Drive improvements to the Service Desk … Regular performance reports to senior management, highlighting success but also areas for improvement. Lead initiatives to enhance efficiency across the service desk team Own the incident and problem management process, ensuring incidents are resolved & the issues are addressed. Strategic planning for service and change management improvements to allow further growth This is a great opportunity for an experienced service More ❯

to embed tech into daily workflows. · Identify common digital pain points and design user-focused solutions to improve adoption. · Promote a culture of continuous digital learning and support Kaizen process improvement initiatives. · Maintain training records and usage analytics to track adoption and impact. What We're Looking For · Experienced IT Trainer or digital adoption specialist with a strong More ❯