Knowledge Coordinator
- Hiring Organisation
- Serco Group
- Location
- Liverpool, Merseyside, United Kingdom
- Salary
- £ 60 K
governing knowledge content to ensure it is accurate, user-focused and easy to find.Translating process changes into clear guidance and knowledge articles across ServiceNow and other platforms.Facilitating workshops to identify knowledge gaps and improve working practices.Monitoring the effectiveness of improvements through KPIs such as self-service adoption, case reduction … opportunities.Experience planning and implementing change across operational teams.Good knowledge of Microsoft 365 and CRM platforms.Desirable experienceExperience within an HR or Shared Services environment.Knowledge of ServiceNow knowledge management and workflows.Experience with Knowledge-Centred Service (KCS) or similar knowledge management frameworks.Why Serco At Serco, you'll be part of a team that ...