Liverpool, Merseyside, England, United Kingdom Hybrid / WFH Options
VIQU IT Recruitment
a focus on customer service is paramount. Key skills & responsibilities for the First Line Support: 1st Line/Service Desk/Customer Support – in a Windows/Microsoft environment: Sharepoint Windows 10 Office 365 Active Directory Azure Experience supporting client facing software would be beneficial Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Excellent More ❯
Liverpool, Merseyside, England, United Kingdom Hybrid / WFH Options
VIQU IT Recruitment
a focus on customer service is paramount. Key skills & responsibilities for the First Line Support: 1st Line/Service Desk/Customer Support – in a Windows/Microsoft environment: Sharepoint Windows 10 Office 365 Active Directory Azure Experience supporting client facing software would be beneficial Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Excellent More ❯
in hosting, leading meetings and driving the desired outcomes. To succeed in this role, you should be a quick learner, have excellent skills in Process Mapping, general IT, Excel, SharePoint, Project Management and knowledge of system (APIs) integrations is desirable. You must have proven experience in Data Reporting areas such as; SQL, Data Models, Power Queries and Power Bi. More ❯
email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365 … Windows, SharePoint, and client-facing platforms More ❯
