3 of 3 SLA Jobs in Livingston

flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements. Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues. Support patching, upgrades, deployments, and system configuration changes. Collaborate ...

Shell); Application Monitoring Your Responsibilities Provide advanced L3 support for .Net and JavaScript-based applications Perform deep-dive analysis and resolve complex incidents within SLA Debug code-level issues and collaborate with engineering teams for permanent fixes Drive systemic improvements and performance optimization Support releases, UAT, and go-lives; maintain … check/reporting Observability/SRE: alert tuning, performance and capacity analysis; tools include Splunk/ELK and Grafana ITSM discipline: ServiceNow/Jira; SLA/OLA adherence; clear incident communication and RCA Operations: daily/shift health checks, exception queues, dashboards, runbooks, KEDB Triage and recovery: application errors, data ...

Job Details Role/Job Title: End-user computing support/Desktop support engineer Work Location: Livingston, United Kingdom Role Type: Contracting Mode of Working: Office-based The Role End-user computing support Engineer/ ...