15 of 15 1st Line Support Jobs in London

1st Line Support Engineer Up to £28,000 DOE London - Full Time on Site I am recruiting in London for an 1st Line Support Engineers for a leading IT Managed Service Provider (MSP).My client is a Microsoft Solutions Partner, and have an Investors in People Gold accreditation.This is an … exciting opportunity to be part of a successful and leading MSP.As a 1st Line IT Support Engineer you will be based x5 days a week onsite in a very modern London based office working within an fast paced environment.The ideal candidate would be someone that has 1-2 years experience within an 1st Line IT Support role and ideally you will have some qualifications like AZ-900, MS-900, SC-900 or be prepared to undertake these within the 1st 6 months, fully funded by my client.As a 1st Line Support Engineer you will take a supporting role in the management and resolution of More ❯

1st Line Support Engineer Up to £28,000 DOE London - Full Time on Site I am recruiting in London for an 1st Line Support Engineers for a leading IT Managed Service Provider (MSP). My client is a Microsoft Solutions Partner, and have an Investors in People Gold accreditation. This … is an exciting opportunity to be part of a successful and leading MSP. As a 1st Line IT Support Engineer you will be based x5 days a week onsite in a very modern London based office working within an fast paced environment. The ideal candidate would be someone that has 1-2 years experience within … an 1st Line IT Support role and ideally you will have some qualifications like AZ-900, MS-900, SC-900 or be prepared to undertake these within the 1st 6 months, fully funded by my client. As a 1st Line Support Engineer you will take a supporting role in More ❯

IT Support Engineer/1st Line & 2nd Line Technical Support Analyst who has experience troubleshooting Google Workspace, Windows 10/11, Mac OS, iOS, JamfPro MacBook MDM, DNS and DHCP is required to join a busy Service Desk and provide Helpdesk and Deskside support working onsite at a School … ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/1st Line & 2nd Line Technical Support Analyst who has experience troubleshooting Google Workspace, Windows 10/11, Mac OS, iOS, JamfPro MacBook MDM, DNS … and DHCP Working as the IT Support Engineer/1st Line & 2nd Line Technical Support Analyst you'll be the first point of contact for users, handling a wide range of issues from Google Workspace and Microsoft operating systems to classroom and meeting room technology. This role involves in-depth troubleshooting More ❯

1st Line Support EngineerLondonBoutique MSPSalary - Up to £35K + Benefits | London 1st Line Support Engineer needed. Are you a confident 1st Line Support Engineer with a passion for technology and great customer service? We’re recruiting for a friendly, well-established London-based MSP that … supports a range of boutique hotels and commercial clients across Central London. Location: Covent Garden, London (office-based with regular site visits in Central London) The Role As the 1st Line Support Engineer, you’ll be providing on-site and remote support to clients - mainly boutique hotels - helping resolve IT issues and carrying … a supportive team on the Help Desk. As you gain experience, you’ll be given the opportunity to progress into a 2nd line role. Key Responsibilities: Provide 1st line IT support to clients on-site and remotely Carry out BAU and project-based support tasks Escalate more complex issues when needed More ❯

1st Line Support Analyst - Managed Services Windows, O365, Active Directory, Group Policy, DNS, Sharepoint, Networking. My client proudly holds a place among the top 10 Managed Service Providers globally. With a legacy dating back to 2001, they have consistently delivered premium managed IT services, establishing themselves as a key IT partner for businesses across diverse … industries. My client has an immediate requirement for a proven 1st Line Support Analyst coming from a MSP background. As a 1st line Support Analyst, you will be an integral part of a dynamic Service Delivery Team, acting as the first point of contact for client IT requests and issues. … The 1st Line Support Analyst will have a solid MSP background and alongside their technical capability will be an outstanding communicator driven by top level customer service. You will have proven 1st line technical competency in technology such as Windows, O365, Active Directory, Group Policy, DNS, Sharepoint, Networking. You will also demonstrate More ❯

1st Line IT Support Technician/London (Fully Office Based)/Competitive Salary (Up to £30K) + Benefits Tech Ahoy is a growing Managed Services Provider (MSP) delivering reliable, security-focused IT solutions to a diverse portfolio of clients across a variety of sectors. We are seeking a proactive and service-oriented 1st Line … and friendly working environment Regular team socials and professional development sessions Excellent transport links via Elizabeth Line, Thameslink, and Metropolitan Line Key Responsibilities of the 1st Line IT Support Technician: Serve as the first point of contact for incoming IT support requests (via phone, email, and ticketing system) Provide … 3rd line support team Deliver exceptional customer service to clients, both remotely and on-site when required Required Skills and Experience: Previous experience in a 1st line support, helpdesk, or similar technical role Familiarity with both macOS and Windows operating systems Basic knowledge of networking concepts (TCP/IP, DNS, DHCP More ❯

1st Line IT Support Technician/London (Fully Office Based)/Competitive Salary (Up to £30K) + Benefits Tech Ahoy is a growing Managed Services Provider (MSP) delivering reliable, security-focused IT solutions to a diverse portfolio of clients across a variety of sectors. We are seeking a proactive and service-oriented 1st Line … and friendly working environment Regular team socials and professional development sessions Excellent transport links via Elizabeth Line, Thameslink, and Metropolitan Line Key Responsibilities of the 1st Line IT Support Technician: Serve as the first point of contact for incoming IT support requests (via phone, email, and ticketing system) Provide … 3rd line support team Deliver exceptional customer service to clients, both remotely and on-site when required Required Skills and Experience: Previous experience in a 1st line support, helpdesk, or similar technical role Familiarity with both macOS and Windows operating systems Basic knowledge of networking concepts (TCP/IP, DNS, DHCP More ❯

We have a brand-new opportunity for a personable and client focused 1st Line Support Engineer to join a small but well-established IT Solutions company. Working within a dedicated team you will be the first point of contact, providing 1st line technical support for their business clients. The role … is based at their offices near to Sutton in Surrey/Greater London. Key Responsibilities: Provide 1st line support to SME clients through the helpdesk ticketing system, troubleshoot basic IT issues, log incidents, and escalate more complex problems to higher support levels. Set up and configure new user accounts, devices and applications; in … demonstrate first class Customer Service skills, building and maintaining strong relationships with clients and be comfortable working to agreed SLAs as well as the following: Previous helpdesk experience delivering 1st/2nd line support. Confident with Microsoft Office 365, Windows OS and basic networking Proficiency with a service desk tool e.g. ServiceNow is desirable Excellent communication skills More ❯

1st line contact centre support +Permanent opportunity +Security cleared role - must be eligilble for DV clearance +On site in London Skills: +1st line support experience +Windows Server +Willingness to go through DV clearance - Sole British national - due to nature of the project The schedule consists of three 11-hour day shifts … followed by three 11-hour night shifts, and then six days off. We are looking for a 1st Line OSM Contact Centre Agent. Your role will involve assisting high profile user community via incident logging application. Security Cleared 1st Line OSM Contact Centre Agent required for high level government account. Flexibility to carry out … skills Effective inter-personal skills Customer service orientation Ability to work alone whilst under pressure Enthusiastic team player Flexible, adaptable & customer-orientated If you'd like to discuss this 1st line contact centre role in more detail, please send your updated CV to (url removed) and I will get in touch. More ❯

A well-established organisation is seeking a 1st Line Support Engineer to join its collaborative IT team. This role is ideal for someone with a customer-focused mindset, strong troubleshooting skills, and a desire to grow within a dynamic technical environment. You’ll be supporting over 250 users across the business, ensuring a responsive and … experience. Key Responsibilities Act as the first point of contact for technical support across the business. Deliver a best-in-class customer experience to internal users. Provide 1st line assistance and troubleshooting for hardware, software, and connectivity issues. Log and manage support requests via the internal Service Desk system. Liaise with external vendors … and suppliers to support issue resolution. Configure, maintain, and support devices including laptops, desktops, mobiles, tablets, AV/VC equipment, and printers. Ensure compliance with IT policies and procedures. Maintain and update technical documentation and contribute to team knowledge sharing. Collaborate with senior support colleagues to develop technical skills. Support team members More ❯

Providing 1st and 2nd line IT Support to our customers •Monitoring Customers' Infrastructure via RMM solution Role Your primary responsibilities & duties will include: Providing 1st and 2nd line IT Support to our customers Monitoring Customers Infrastructure via RMM solution Following escalation procedures to ensure Service Level Agreements are met Managing … At least 20% of your working hours will be spent training or studying. ICT (Information Communications Technician) level 3 apprenticeship standard You will also receive full training and support from the Just IT Apprenticeship team to increase your skills Your training will include gaining a level 3 IT qualification Over 90% of our Apprentices move on to permanent … C/4 + (Essential) About the Employer GUIDANCE TECHNOLOGIES LTD We are Guidance Technologies your reliable and responsive IT partner Our expert team specialise in complete IT support and management to bring out the best in your business. We understand that each client is different and tailor our services by project and by person. Serving London and More ❯

1st Line IT Support Wimbledon/London based (Initially 2 days on site/3 days from home - then from April 2026 fully on-site) The candidate will provide these services to the end customer: End-user device support (Windows/Mac desktops/laptops) 160 users Printer and peripheral troubleshooting Network patching … office being redesigned Fantastic opportunity to start from the ground up with this client, and ultimately running their entire IT operation Fully supported by our 2nd and 3rd Line team Training and certification programme For more information please apply asap Edward Mann acts as an employment business for temporary positions and an employment agency for permanent positions. Edward More ❯

This is an exciting opportunity for a skilled IT Support professional to provide technical assistance within a fast-paced property industry environment. The role requires a proactive individual with a solid understanding of technology systems and troubleshooting. Client Details The employer is a medium-sized organisation specialising in the property industry. Description Provide first-line technical … support to internal teams, resolving IT issues promptly. Assist with the setup, maintenance, and troubleshooting of hardware and software systems. Ensure the smooth operation of network systems and connectivity. Manage user accounts and access permissions for internal systems. Support the roll-out of new IT tools and systems across the organisation. Maintain accurate documentation of IT … best practices and system usage. Profile The Successful applicant will have exposure to: New starter creation within Hybrid Exchange MS Office troubleshooting Intune device and user management Desk support MS Teams meeting room support (Yealink and Creston devices) Laptop build through autopilot A successful IT Support professional should have: A strong background in IT More ❯

As an IT Helpdesk Apprentice, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance. You will provide an interface with both RnD employees and customers to efficiently assess and analyse IT related issues and resolve or escalate as necessary. Role Customer support: Respond to client inquiries via phone … in-person, providing timely and effective solutions, ensuring customer satisfaction Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians Documentation: Accurately log all support requests and resolutions in the helpdesk system Installation and configuration: Assist with the setup and configuration of new IT equipment and software Maintenance: Perform routine maintenance and updates on … IT systems and equipment Training: Participate in regular training sessions and complete coursework as part of your apprenticeship program Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft More ❯

solutions, connectivity and technical consulting based in London & Bristol. Overview: As an IT Helpdesk Apprentice, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance. You will provide an interface with both RnD employees and customers to efficiently assess and analyse IT related issues and resolve or escalate as necessary.This role … IT qualifications one day a week. A quality customer focused approach is essential to ensure all calls are actioned promptly with regular and timely feedback given. Responsibilities: Customer support: Respond to client inquiries via phone, email, and in-person, providing timely and effective solutions, ensuring customer satisfaction Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems … to senior technicians Documentation: Accurately log all support requests and resolutions in the helpdesk system Installation and configuration: Assist with the setup and configuration of new IT equipment and software Maintenance: Perform routine maintenance and updates on IT systems and equipment Training: Participate in regular training sessions and complete coursework as part of your apprenticeship program Desirable skills More ❯