5 of 5 2nd Line Support Analyst Jobs in London

Career Opportunities: Graduate 2nd Line Support Analyst (10668) Requisition ID 10668 - Posted - Years of Experience: 1 - Consulting - Location: 1 - Job Solidsoft Reply is a Reply Group company specialised in developing digital healthcare solutions for patient safety and closed-loop medicine management. We partner … are a thought leader in our field, delivering software and services via a team of highly skilled professionals. Role Overview: We are seeking a 2nd Line Support Analyst to join our Support & Operations team. Reporting to the Service Desk Manager, you … will provide initial response support to customers and handle customer requests, incidents, and problems. Your role will involve monitoring critical healthcare systems utilizing Microsoft Azure technologies and communicating complex technical details effectively to global customers and internal teams. The position may require some out-of-hours, on-call More ❯

Desktop Support Analyst - 2 nd Line - 13 month FTC - Central London A highly successful, global financial services business based in the City of London are looking for an experienced 2nd Line IT Engineer to join them on a 13-month fixed-term contract. You'll provide 1st and 2nd line … Assist with hardware and asset procurement. The ideal candidate will have the following relevant experience: 5 years of relevant experience in a hands-on 2nd line IT Support role, demonstrating strong technical troubleshooting skills across a broad range of hardware, software and networking issues. Experience More ❯

insights-and we rely on a stable, responsive tech team to help us do just that. The Role This is more than just a 2nd line support role. It's a position that sits at the heart of the team-bridging day-to-day support … share knowledge with others, and grow into a more strategic or infrastructure-focused direction over time. What You'll Be Doing Own and resolve 2nd line support tickets and collaborate closely with 1st line where needed. Act as an escalation point for the … team, offering support and informal mentoring. Liaise with third-party vendors and manage external escalations professionally. Monitor and maintain internal systems, network performance, and endpoints. Assist with infrastructure tasks (e.g., AD, DNS, servers, permissions). Contribute to internal projects (e.g., upgrades, process improvements, deployment work). Help develop More ❯

JOB DESCRIPTION JOB TITLE Support Analyst REPORTING TO IT Operations Manager JOB SUMMARY To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration, and deliver excellent customer service. MAIN RESPONSIBILITIES Triage incoming requests and incidents via email … ensuring appropriate resolutions or escalations to other teams. Maintain and develop the service desk platform. Resolve desktop problems, liaising with users as necessary. Support and maintain applications on PCs, Macs, and iOS devices, including deployment. Maintain networking typologies and Windows 10 operating system support experience. Support … motivated, methodical, and inquisitive. Educated to A level or equivalent, with effective communication skills for both technical and non-technical audiences. Ability to support a large and diverse user base in a fast-paced environment. More ❯

Job Description Network Support Analyst Our Client in an international brand of hotels with their first new hotel in the City of London. The role will be to support a user base of around 50 people. You will be supporting technical issues relating to … be able to work on your own and report daily to senior management. You will have at least 3 to 5 years network support experience both 1 st and 2 nd line support. Location is the City of London. Salary will be in the range £25K More ❯