1 to 25 of 30 3rd Line Support Jobs in London

We are seeking a highly skilled and experienced Third Line Support Analyst to join our dynamic IT support team within a fast-paced Managed Service Provider (MSP) environment. This role involves a customer focused approach, handling complex technical issues, leading incident and problem resolution efforts, and acting as an escalation point for the 1st … and 2nd line support teams. The ideal candidate will have strong problem-solving abilities, deep technical knowledge across a broad range of systems, and the ability to work effectively under pressure. Responsibilities Act as a final escalation point for 1st and 2nd line, while providing technical mentoring to junior engineers Troubleshoot and resolve complex …/software issues. Document resolutions, knowledge articles, and client environments in the service management system. Ensure SLA compliance Essential Skills & Experience Minimum 3 years' experience in a similar third line support or senior IT support role within an MSP environment Along with our Project Manager have the ability to technically lead, implement and deliver More ❯

We are seeking a highly skilled and experienced Third Line Support Analyst to join our dynamic IT support team within a fast-paced Managed Service Provider (MSP) environment. This role involves a customer focused approach, handling complex technical issues, leading incident and problem resolution efforts, and acting as an escalation point for the 1st … and 2nd line support teams. The ideal candidate will have strong problem-solving abilities, deep technical knowledge across a broad range of systems, and the ability to work effectively under pressure. Responsibilities Act as a final escalation point for 1st and 2nd line, while providing technical mentoring to junior engineers Troubleshoot and resolve complex …/software issues. Document resolutions, knowledge articles, and client environments in the service management system. Ensure SLA compliance Essential Skills & Experience Minimum 3 years' experience in a similar third line support or senior IT support role within an MSP environment Along with our Project Manager have the ability to technically lead, implement and deliver More ❯

Job Description 3rd Line Support Engineer - IT Support. Permanent. T6/MN/1239372. £50k - £55K + £5,460 Car Allowance + 5% Bonus + Benefits Package. Hybrid Working - 4 Days a Week Onsite - North Nottinghamshire. *Must be Eligible to work in the UK. Leading dynamic manufacturing business requires an experienced 3rd Line IT Support Engineer. The role will suite a 3rd Line IT Support professional with broad experience covering End User Compute & the ability to troubleshoot Networking Incidents. *This is Business As Usual (BAU) - 3rd Line IT Support role. Role: Provide 3rd Line IT Support for an end user base of (x400 onsite end users & approximately 2,500 UK Wide) - The role sits within a 3rd Line IT Support team of - x6 3rd Line IT Support Engineers. Main bulk of the role will focus on supporting End User Compute - mainly 3rd Line More ❯

Infrastructure Engineer (Contract) | 1st, 2nd, and 3rd-line support | Azure Company: McCabe & Barton Location: London, United Kingdom Posted: 3 days ago Type: Hybrid Job Contract Salary: 500 Overview We are seeking an experienced Senior Infrastructure Engineer for a 12-month contract role with our global financial services client. The ideal candidate will have extensive knowledge … of on-premises infrastructure, networking, and global network architectures. Key Responsibilities Manage and maintain on-premises infrastructure and network systems Provide 1st, 2nd, and 3rd-line infrastructure and end-user support for staff in UK, Asia, and European regions Administer and troubleshoot Cisco networking equipment and small global networks Manage firewall technologies and ensure network … security Support and maintain VMware environments Oversee Office 365 networks, including related firewalls and on-premises Cisco infrastructure Manage incident logging, prioritization, and resolution for IT ServiceDesk operations Administer user accounts, permissions, and access across various systems Support Microsoft Office applications, including email, messaging, and telephony Perform end-user device setup and software installation Monitor system More ❯

Social network you want to login/join with: About the Role At the heart of my client’s technical operations is a dynamic and highly skilled IT Support and Project Engineer — someone who thrives in a fast-paced, customer-driven Managed Service Provider (MSP) environment. This role combines deep technical expertise with proactive leadership, solving complex problems … daily and ensuring continuous service improvement. You will support, design, and build systems, acting as the final escalation point for the 1st and 2nd line teams. Your insights and calm approach are vital when tackling tough issues. Your weekly tasks may include project planning, site visits for network upgrades, or collaborating with sales on technical solutions. … document procedures, mentor colleagues, and contribute to internal training, all while ensuring excellent customer service and meeting SLAs. Technical decisions you make will impact real businesses, whether answering support calls, scripting automation, or planning migrations. What You Bring to the Team At least 3 years of experience in an MSP environment with expertise in Microsoft 365, Azure, Windows More ❯

Social network you want to login/join with: IT Support Consultant Location: London/Hybrid Salary: Up to £60k, depending on experience We're seeking an experienced technical consultant to join our Customer Infrastructure Team. The role involves working on one of Smartdesc’s largest global clients, with responsibilities including maintaining IT systems, handling escalations, and proposing … in the UK. We work with clients like Mind, YMCA, and WaterAid, supporting their technology needs. Our mission is to empower non-profits with the technology, tools, and support to achieve their goals. We offer services including IT strategy, cybersecurity, helpdesk support, and project management. Join a dynamic, growing company that values personal development, with a More ❯

3rd Line Support Engineer London KT1 50-53k Base + Excellent Benefits As a well-established and fast-growing provider of body-worn camera systems, our client helps capture evidence from a first-person perspective in over 40 countries around the world. With the majority of UK police forces and many leading retailers locked … up, they are well-placed for further growth. To drive excellence, they now have an exciting and immediate opening for a 3rd Line Support Engineer. Support Engineer responsibilities: Act as the escalation point of contact for all software-related issues, providing troubleshooting and issue resolution for complex software. Track, log, and manage all … customer software cases, ensuring timely communication and resolution in line with service-level agreements. Provide training and support for software rollouts both internally and externally. Coordinate additional technical support for issues that cannot be resolved within the team, including liaising with third-party suppliers. Perform on-site and remote installation of software upgrades and More ❯

Microsoft 365, Azure, Windows Server, Hyper-V, Intune, iSCSI or SANs 3rd Line IT Support & Project Engineer At the heart of my client’s technical operations lies a dynamic and highly skilled IT Support and Project Engineer — someone who thrives in a fast-paced, customer-driven Managed Service Provider (MSP) environment. This is … more than just a support role; it’s a position where deep technical expertise meets proactive leadership, where solving complex problems is part of everyday life, and where no two days are ever the same. From the moment the day begins, you’re already thinking one step ahead. You know the systems, services, and networks inside out — not … just because you’ve supported them, but because you've helped design and build them. You’re the final point of escalation for the 1st and 2nd line teams, the go-to expert when the difficult problems arise. Your colleagues rely on your insights, your experience, and your calm, methodical approach when things get tough. Your week might More ❯

Microsoft 365, Azure, Windows Server, Hyper-V, Intune, iSCSI or SANs 3rd Line IT Support & Project Engineer At the heart of my client’s technical operations lies a dynamic and highly skilled IT Support and Project Engineer — someone who thrives in a fast-paced, customer-driven Managed Service Provider (MSP) environment. This is … more than just a support role; it’s a position where deep technical expertise meets proactive leadership, where solving complex problems is part of everyday life, and where no two days are ever the same. From the moment the day begins, you’re already thinking one step ahead. You know the systems, services, and networks inside out — not … just because you’ve supported them, but because you've helped design and build them. You’re the final point of escalation for the 1st and 2nd line teams, the go-to expert when the difficult problems arise. Your colleagues rely on your insights, your experience, and your calm, methodical approach when things get tough. Your week might More ❯

role responsible for ensuring the smooth operation of IT services and systems across the organisation. As a senior member of the service desk, you will provide advanced technical support, guide junior team members, and contribute to maintaining a secure, stable, and high-performing IT environment. Key Responsibilities Technical Support Deliver expert-level technical support … resolution process. Identify root causes as part of problem management and provide mitigation strategies. Conduct proactive user follow-ups to confirm issue resolution. Team Mentorship Provide coaching and support to junior service desk analysts. Assist with onboarding new team members and contribute to developing training resources. Promote a collaborative and positive team culture. System Management Deploy software and … hardware updates across the business. Perform regular system maintenance, updates, and backups. Manage joiners/leavers processes. Maintain accurate documentation for support requests and system configurations. What We're Looking For Essential Skills & Experience Strong knowledge of IT support processes and service best practices. Excellent problem-solving and technical diagnostic skills. Experience mentoring junior support More ❯

role responsible for ensuring the smooth operation of IT services and systems across the organisation. As a senior member of the service desk, you will provide advanced technical support, guide junior team members, and contribute to maintaining a secure, stable, and high-performing IT environment. Key Responsibilities Technical Support Deliver expert-level technical support … resolution process. Identify root causes as part of problem management and provide mitigation strategies. Conduct proactive user follow-ups to confirm issue resolution. Team Mentorship Provide coaching and support to junior service desk analysts. Assist with onboarding new team members and contribute to developing training resources. Promote a collaborative and positive team culture. System Management Deploy software and … hardware updates across the business. Perform regular system maintenance, updates, and backups. Manage joiners/leavers processes. Maintain accurate documentation for support requests and system configurations. What We're Looking For Essential Skills & Experience Strong knowledge of IT support processes and service best practices. Excellent problem-solving and technical diagnostic skills. Experience mentoring junior support More ❯

3rd Line Support Engineer - £35,000-£40,000 - St Helens A growing Managed Service Provider is looking for an experienced 3rd Line Support Engineer to join its technical team. The company delivers high-quality IT support and consultancy services to a diverse range of clients across the UK. … projects such as Cyber Essentials Plus renewals, MDM rollouts, and infrastructure improvements. Key Responsibilities: Serve as an escalation point for complex technical issues from the 1st and 2nd line teams. Deliver advanced troubleshooting across Microsoft 365, Windows Server, networking, and security platforms. Lead and support on a variety of projects. Implement … and maintain security best practices across client environments. Work with account managers to scope, plan and implement technical solutions for clients. Key Skills and Experience: Previous experience in a 3rd Line or senior technical support role within an MSP environment. Strong understanding of cyber security principles, frameworks, and technologies (e.g. Cyber Essentials, MFA, antivirus/ More ❯

3rd Line Support Engineer - UK An exciting opportunity for an experienced 3rd Line Support Engineer to join a global company who are looking to bring their support function in-house. This is an opportunity to grow and lead a team and mentor junior IT support staff … users based across global offices. Candidates will need to be based in the UK and the role is fully remote. In order to be considered for this 3rd Line Support Engineer role most of the following experience is required: Proven 3rd Line support experience Extensive experience with Office 365, Azure … and the Microsoft software stack Networking - LAN, WAN, firewalls Windows Server ITIL Strong communication and interpersonal skills Previous team leading and experience managing support tickets Relevant Certifications such as Azure Administrator would be beneficial Some excellent benefits are offered with this role including Pension, Private Medical and Life Assurance. People Source Consulting Ltd is acting as an Employment More ❯

3rd Line Support Engineer, London (Wimbledon) Client: Location: Job Category: Other - EU work permit required: Yes Job Views: 5 Posted: 06.06.2025 Expiry Date: 21.07.2025 Job Description: Job Title: 3rd Line Support Engineer Location: South West London (On-site in Wimbledon) Salary: Up to £45,000 DOE About the Role/… Company: This is an exciting opportunity to join a growing IT Support company based in South West London. They are seeking a highly skilled and experienced 3rd Line Support Engineer to join their dynamic team. The company supports a diverse portfolio of clients across both the public and private sectors, with a strong … reputation for delivering reliable and responsive IT services. As a 3rd Line Engineer, you’ll be the go-to expert for complex technical issues and escalations, working with the latest Microsoft Cloud technologies. You’ll also play a key role in mentoring junior engineers and contributing to strategic IT initiatives. This role offers a clear path to More ❯

/Company This is an exciting opportunity to join a growing IT Support company based in South West London. They are seeking a highly skilled and experienced 3rd Line Support Engineer to join their dynamic team. The company supports a diverse portfolio of clients across both the public and private sectors, with a … strong reputation for delivering reliable and responsive IT services. As a 3rd Line Engineer, you’ll be the go-to expert for complex technical issues and escalations, working with the latest Microsoft Cloud technologies. You’ll also play a key role in mentoring junior engineers and contributing to strategic IT initiatives. This role offers a clear path … to progression, with future opportunities to step into a Lead or Operations Manager position. Key Responsibilities Resolve high-level technical issues escalated from 1st and 2nd line teams Provide expert support across Microsoft 365, Azure AD, and Windows Server environments Assist with technical projects and client onboarding Collaborate with clients to understand their IT needs and More ❯

Job Description Kenneth Brian Associates are recruiting for an exciting opportunity to join a leading business as a 3rd Line IT Support Engineer. The role will be responsible for 2nd and 3rd line support tickets, maintaining and troubleshooting Citrix environments and resolving technical challenges. Please note this will be a … month contract, so candidates need to be happy to commit to this and be available on a short notice period Responsibilities: Supporting 2nd and 3rd line tickets - logging, resolving or escalating where necessary Ensuring tickets are resolved within a timely manner and customers are kept up to date Installing, configuring and maintaining cloud based applications and infrastructure More ❯

Job Specification: Cloud Engineer/3rd Line Support Location: Remote/UK Role Overview: As a Cloud Engineer, you will work hands-on with the latest Microsoft Cloud technologies, providing both day-to-day support and technical project work across Microsoft 365 and Azure platforms. You should be driven, technically proficient, and customer … skills Experience in delivering both support and project-based work Strong verbal and written communication skills Ability to work independently and manage multiple priorities Windows Server experience 3rd Line Support experience Desirable: Foundational knowledge and expertise in networking, virtualization, and traditional on-premises infrastructure Experience with PowerShell scripting and automation Proficiency in Microsoft … Essentials and CIS Benchmarks Good working knowledge of artificial intelligence applications Key Responsibilities: Implement and manage cloud security best practices Deploy solutions across Microsoft 365 and Azure environments Support customers with complex cloud-related incidents Lead cloud migration and transformation projects Deliver solutions and resolve issues within tight deadlines Occasionally work outside regular hours as required Identify and More ❯

transformational IT projects including cloud migrations, network security, and VoIP systems. Your Role As a key member of our engineering team, you'll be responsible for advanced technical support, service improvement, and end-to-end delivery of IT projects. You'll also play a mentoring role and help shape internal processes and automation strategies. Key Responsibilities Support & Troubleshooting Deliver advanced Level 2/3 support across hardware, software, networks, and firewalls. Manage escalations and provide expert troubleshooting on Windows Server, Office 365, and virtualised environments. Configure and maintain SonicWall firewalls, Hyper-V/VMware servers, and 3CX VoIP systems. Project Delivery Lead projects including cloud migrations (Azure, O365), hardware rollouts, and network upgrades. More ❯

A distinguished organisation situated in the heart of London is seeking an accomplished Third Line Information Technology Support Engineer to join its esteemed technology division. This position presents a remarkable opportunity for you to assume a central role in ensuring the seamless operation of IT services across a dynamic and multifaceted environment, providing support to both corporate and theatre-based users. What you'll do: In the capacity of Third Line Information Technology Support Engineer based in London, you will play an indispensable role in upholding robust IT services across both corporate offices and event venues. Your daily responsibilities will encompass addressing escalated technical matters from junior engineers … with exemplary interpersonal skills, ensuring each challenge is approached with decorum and diligence. Act as the principal escalation point for sophisticated technical queries raised by first and second line engineers, offering clear guidance and effective solutions. Coordinate responses during critical Priority 1 outages or security incidents, maintaining thorough communication with stakeholders throughout each event. Undertake proactive maintenance activities More ❯

Lead small projects to improve the Microsoft 365 estate or create environments for mid/back-office systems. Collaboration with Project Teams: Work closely with project teams to support the deployment … and integration of SaaS solutions hosted on GCP or Azure. Implement and manage security policies and compliance measures within the Microsoft 365 environment. Support and Troubleshooting: Provide 3rd line support for Microsoft 365 issues, ensuring timely resolution and minimal disruption to business operations. Create and maintain comprehensive documentation for configurations, processes, and procedures. … Vendor Management: Liaise with external vendors and service providers to ensure optimal performance and support for Microsoft 365 services. Drive user adoption of Microsoft 365 tools through training sessions, workshops, and user guides Inclusion & Diversity is at the heart of our business at Ki. We recognise that diversity in age, race, gender, ethnicity, sexual orientation, physical ability, thought More ❯

Microsoft 365, Azure, Windows Server, Hyper-V, Intune, iSCSI or SANs 3rd Line IT Support & Project Engineer At the heart of my client s technical operations lies a dynamic and highly skilled IT Support and Project Engineer someone who thrives in a fast-paced, customer-driven Managed Service Provider (MSP) environment. This is … more than just a support role; it s a position where deep technical expertise meets proactive leadership, where solving complex problems is part of everyday life, and where no two days are ever the same. You know the systems, services, and networks inside out not just because you ve supported them, but because you've helped design and … build them. You re the final point of escalation for the 1st and 2nd line teams, the go-to expert when the difficult problems arise. Your week might involve planning the rollout of a project for a client, heading out to a site visit to advise on a network upgrade, or working closely with sales to scope and More ❯

solutions are fit for purpose and thoroughly tested before deployment. This role is likely the second or third position in your career. It sits between the Infrastructure and Support teams. You will join the support team as an escalation point for 1st and 2nd line engineers. You will be solving complex issues, collaborating closely More ❯

IT Support Analyst (2nd/3rd Line) x 3 - New! (REFGJ25) IT Support Analyst (2nd/3rd Line) x 3 - New! (REFGJ25) Direct message the job poster from RedRock Resourcing IT Support Analyst (2nd/3rd Line) x 3 - New! (REFGJ25) Due to periods of … growth and expansion a leading organisation is recruiting now. My client is looking for talented 2nd Line/3rd Line IT Support Analysts to join their amazing team and provide outstanding support to their customers. Ideal candidates will have the following: A minimum of 3 years’ experience in 2nd/3rd line support Knowledge of virtualisation software and cloud services such as Azure and AWS Good troubleshooting/problem solving skills Network & Firewall knowledge and troubleshooting Windows server administration Key Responsibilities: Proactive maintenance of client networks Managing new workstation builds and user setups. Engaging in the technical projects, including meeting clients and delivering onsite time with More ❯

Job Description Want to make a step into the Hedge Fund world? No previous financial experience required. This is a technology role, not a finance position. If you’re looking to get into a Hedge Fund, this is your chance. More ❯

impact continues to gain momentum. Purpose The primary objective of the Helpdesk is to provide ongoing support and assistance to customers for any product related issues. The 3rd line Support Engineer is an important part of the Helpdesk team, providing customer software support for DEMS related issues, undertaking analysis and diagnosis … and experience, as well as a passion for emerging technologies and the drive to ensure the Helpdesk achieves its primary objective. Your Responsibilities and Tasks DEMS/Software Support Act as the escalation point of contact for all reported issues or queries (via telephone or email) relating to DEMS. Receiving, logging, and tracking all DEMS/software cases … the issue. Maintaining a high degree of customer service, ensuring calls are logged, issues updated and calls closed or escalated as required, in a timely fashion and in line with service level agreements. Provide training and rollout support on DEMS internally and externally as required. Arranging for additional technical support where problems cannot be More ❯