2 of 2 Remote 3rd Line Support Analyst Jobs in London

in the London Market, connecting top talent with leading firms. Passionate about building... About the Role We are seeking a Senior Service Desk Analyst to join our London-based IT team. This is a pivotal role responsible for ensuring the smooth operation of IT services and systems across … the organisation. As a senior member of the service desk, you will provide advanced technical support, guide junior team members, and contribute to maintaining a secure, stable, and high-performing IT environment. Key Responsibilities Technical Support Deliver expert-level technical support for hardware, software … as part of problem management and provide mitigation strategies. Conduct proactive user follow-ups to confirm issue resolution. Team Mentorship Provide coaching and support to junior service desk analysts. Assist with onboarding new team members and contribute to developing training resources. Promote a collaborative and positive team culture. More ❯

About the Role We are seeking a Senior Service Desk Analyst to join our London-based IT team. This is a pivotal role responsible for ensuring the smooth operation of IT services and systems across the organisation. As a senior member of the service desk, you will provide … advanced technical support, guide junior team members, and contribute to maintaining a secure, stable, and high-performing IT environment. Key Responsibilities Technical Support Deliver expert-level technical support for hardware, software, and network-related issues. Troubleshoot complex problems escalated by junior analysts. Ensure excellent … as part of problem management and provide mitigation strategies. Conduct proactive user follow-ups to confirm issue resolution. Team Mentorship Provide coaching and support to junior service desk analysts. Assist with onboarding new team members and contribute to developing training resources. Promote a collaborative and positive team culture. More ❯