Managed Service Operations - Head of Practice
- Location
- Greater London, England, United Kingdom
responsibilities You will lead the development and maturity of Made Tech’s operational capabilities incident, problem, and change management; monitoring and observability; automation and AIOps; governance; operational playbooks; runbooks; service health metrics; and 24/7/365 support patterns. You will ensure our teams have the skills, tools … major incidents and service degradation. Strong commercial awareness including cost optimisation, tooling procurement, operational budgeting, and consultancy commercial models. Ability to innovate, leveraging automation, AIOps, and industry best practice to drive operational maturity and reduce toil. Excellent relationship building skills, with the ability to influence, challenge ...