Senior Product Manager – Customer Experience
- Hiring Organisation
- ASOS
- Location
- London, United Kingdom
- Salary
- £ 70 K
experiences. Create engaging, high-quality customer experiences that increase conversion, strengthen retention, and drive sustainable revenue growth. Identify opportunities through customer research, behavioural analytics, customer feedback, and data-driven insights. Partner with Brand, Operations, Engineering, Design, Data, Marketing, and Commercial teams to prioritise initiatives that improve customer outcomes. Lead … customer communications, content experiences, loyalty initiatives, digital engagement features, and omnichannel experiences. Foster a culture of experimentation through A/B testing, customer feedback, analytics, and continuous optimisation. Champion intuitive, accessible, and customer-first digital experiences across every stage of the customer journey. Define success metrics and monitor product performance ...